Field Service Specialist
Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.The primary responsibility for this position is to Manage the Hatchery Inovo Process for Zoetis. This will be accomplished through execution of our Best in Class Customer Service Programs.
POSITION RESPONSIBILITIES: * Manage the Hatchery Inovo Process on behalf Zoetis in an assigned territory of 3-5 hatcheries * Administer the Preventive Maintenance Program for 10-15 commercially placed devices * Manage the Zoetis Operator Training Program for 25+ people (customer employees) * Facilitate the vaccine and sanitation preparation program for all Zoetis Devices * Assist with the execution of the Zoetis Process Evaluation Program * Zoetis lead for all communication with hatchery management * Principle for collecting and reporting all important information within Zoetis CRM System
* Complete all relevant reporting forms and procedures including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle and equipment maintenance within assigned time period. * Follow all safety/precautionary procedures. * Regular communication with supervisor EDUCATION/EXPERIENCE: * Typically requires a Bachelor”s degree in poultry science or related field from an accredited institution. Experience may be considered in lieu of educational requirement * Normally requires 2 – 5 years of related experience.
TECHNICAL SKILLS: * Strong Mechanical Aptitude * Proficient organizational skills * Self-motivator and self-starter * Strong critical thinking problem solving, judgment, and initiative * Effective communication skills are necessary to interact directly with multiple levels of customer management * Basic computer skills using Word / Excel / and Outlook * Bilingual (English/Spanish) preferred PHYSICAL POSITION REQUIREMENTS: * Majority of work is done in a hatchery where exposure to a potentially hazardous environment is possible. * Heat and Humidity above average is common * Available for unsocial work hours due to On-Call work beyond 40-hour work week (week-nights/weekends/Holidays) to respond to customer emergency calls (via telephone and face-to-face) * Lift more than 25 pounds * Travel 60-80% of the time.