Field Technical Service Representative

Job Listing No: 9740000

Field Technical Service Representative

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world?s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team?especially from within, through an emphasis on lifelong learning and development. And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America?s Best Employers in 2017. Come join us on our journey to create solutions for a sustainable futureField Technical Service Representative II (1803735)- Lansing, MIWhere the Chemistry Happens?This position supports the daily operation of BASF products in Customer Automotive Assembly Plant by providing on-site technical and application knowledge. The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. The Field Technical Service Representative will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships.  The role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support and problem investigation, analysis, and resolution. The position assures product performance meets or exceeds customer expectations, and supports business objectives to be our customer?s supplier of choice.The incumbent will demonstrate the technical and professional expertise to enhance BASF?s reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.Formula for Success Leveraging your educational and professional background in Automotive paint applications, you will provide on-site expertise of products, their application and performance. Using your extensive paint experience, you will monitor paint booth operation of automatic spray equipment and ensure production readiness with coordination of equipment repairs with maintenanceUtilizing your inventory control/SAP knowledge you will maintain logbooks and distribute daily performance reports.Your strong attention to detail will allow you to continuously inspect and evaluate painted units for defects (e.g., sags, thin paint, drips craters and for proper topcoat application.) Your excellent interpersonal skills will help you with interactions with customer supervision and management at our customer facility.Create Your Own Chemistry: What We Offer YouAdding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you?the whole you?in all stages of your life and career. With you@BASF, you create your own chemistry.The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you?ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job. 

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