Global Process Owner – Order to Cash
Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.Objective of Role / Role DescriptionResponsible for process management and governance for “end-to-end” O2C process area. GPOs will play a key role in driving continuous improvement and standardization across O2C function from a process, people and technology perspective. Main Tasks/Important Responsibilities Essential Functions of the Job:Develop and refine the vision and strategy components for designated end-to-end process area. * Process: e.g. identify improvement opportunities to improve service levels and reduce support burden * People: e.g. conceive training programs and hiring practices to enhance employee skills sets * Technology: e.g. recommend solutions to better exploit the capabilities of existing systems Policies and Procedures * Lead ongoing policy governance and compliance * Drive a consistent approach for procedure development and maintenance across global locations KPIs and Metrics * Define, implement and monitor metrics to identify improvement opportunities, service gaps and key trends
Training alignment * Lead overall training strategy development and needs assessment * Drive the development and updates of global training materials * Coordinate with functional leads to support training delivery as needed Process & technology governance and continuous improvement
* Enforces global template and design standards; identify and escalate (if necessary) process deviations that are not driven by local, regulatory or tax considerations * Conceive and implement improvement opportunities which reduce costs and improve process value * Consistently promote integration of best practices and leading trends Stakeholder engagement and communications * Coordinate and engage with key stakeholder groups across the SSC, Global and Local/BU functional teams * Support change management and communication efforts for critical transformation projects Engage relevant functional groups on data governance activities * Assign business data stewards * Develop standards and business rules for data quality maintenance and cleanup Monitor process controls and report observations to Internal Audit group
Education * Bachelor”s Degree or equivalent experience * CPA or other professional certification is helpful. * LEAN / Six Sigma preferred. Job Experience * 7+ years of professional experience with background in process improvement, Finance business processes (O2C), Operations, program management, change management and/or ERP implementation and governance * Extensive experience with processes in Finance, Accounting or Controlling; comprehensive experience in process design and / or optimization; experience with SSCs with a finance background * Comprehensive experience with ERP and an affinity to support the development and harmonization of supporting IT tools / environments; experience with other payables / disbursement modules are a plus * Additional experience within General Ledger, Accounts Receivable or Asset Accounting are a plus * Process improvement (LEAN, Six Sigma) or project management expertise preferred Professional Knowledge * Extensive experience with processes in Finance, Accounting or Controlling; comprehensive experience in process design and / or optimization; experience with SSCs with a finance background Competencies / Skills * Proficiency in English and local languages, if required by market standards. * Excellent oral and written communication skills. * Proven ability to work in a team environment with strong Analytical and problem solving skills around accounting analytics and processes. * Demonstrated interpersonal skills, customer management skills, analytical, change management and communication skills. * Strong Managerial skills (people and workflow). * Basic computer skills (Word, PowerPoint). * Advanced Excel analytics capability, including pivot tables and data slicing.