Head of M&S Services Americas- Parma, ID

Job Listing No: 9740000

Head of M&S Services Americas- Parma, ID

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world?s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals.  We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team?especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise. And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America?s Best Employers in 2017. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable future Head of M&S Services- Americas (1805327) Where the Chemistry Happens We are seeking a professional like you to coordinate, manage, advise, support and direct the Customer Service and Traffic departments in the region (Eumea-Americas-Apac) in line with the corporate values and vision while developing a high Service standard both internally as externally by centralizing and optimizing the communication- and information flow between Sales, Marketing and Customer Service within the region.Formula for Success: Lead and manage team leaders across the Americas (North & South America)Ability to connect pieces of information to understand complex business issues & StrategiesInternational experienced and capable to work in a multicultural environmentProfound experience in people development and coachingBe the business partner towards the M&S organization to support setting up changing processes and commercial guidelines towards the market. Profound sales & logistics experience in different business functionsExperience in managing & developing team leaders from remote distanceStrong drive to facilitate discussions and decisionsDevelop and foster collaboration across people in countries, functions and divisionsDesign and implement the regional M&S Services strategy which is in line with the global M&S strategy and the regional sales strategy.Formulate, coordinate and monitor the implementation, execution, application and maintenance of the M&S services global policies, (sales) plans and proceduresManage and organize all daily operational aspects of customer interaction, orders, returns, complaints and sales planning in countries of the region.Be the business partner towards the M&S organization to support setting up changing processes and commercial guidelines towards the market. Initiative and drive excellence topics like sales planning, CRM, orders, returns and complaints. Preferred bilingual, English and Spanish Willing to travel 10% of the time within the region For further information on Agricultural Products with BASF, please select: BASF: Create Chemistry with the Agricultural Products Division   Create Your Own Chemistry: What We Offer YouAdding value to our customers begins with adding value to you. you@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you?the whole you?in all stages of your life and career. With you@BASF, you create your own chemistry. The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you?ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.

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