Heavy Equipment Service Manager

Job Listing No: 9740000

Heavy Equipment Service Manager

We have just partnered with a local & long-term successful company. They have an immediate opening for an experienced Heavy Equipment Service Manager. The Service Manager provides leadership and assumes accountability for the people they manage and the performance of their service operations. Responsible for financial and operational results for the department, adhering to company values and policies, and promoting the satisfaction of all stakeholders including employees and customers.Requirements: * Minimum 5 years of well-rounded experience in a service department, preferably in an agricultural dealership. * Appropriate vocational education required; degree and certifications preferred. * Previous people management experience highly preferred * Ability to professionally lead, develop, and motivate others * Solid diagnostic and problem-solving skills required * Strong communication and interpersonal skills with customers and employees required. * Expertise with computer systems, including MS office and internet-based applications * Ability to work extended hours during the week and on weekends * Ability to travel to company meetings and training events as needed * Acceptable Motor Vehicle status, with current driver”s license, and ability to operate motor vehicles and Heavy EquipmentJob Responsibilities (ranked in significance): * Company Values: Ensures all company values are adhered to and promoted. This would include leading by example and participation in employee recognition programs. * Financial Objectives: Achieves the financial objectives for the service department, including revenue, margin, expense, and operating profit. Develops an annual financial plan in concert with the Store Manager. Ensures each individual in his department has goals such as efficiency, that relate to the overall financial goals of the department. * Operational Objectives: Achieves or exceeds all assigned operational objectives for the department, including work in process, warranty, training, and efficiency objectives. Adheres to all internal and manufacturer requirements, procedures and timelines. Organizes job scheduling for the most efficient performance of the department. Ensure all paperwork is completed in a timely and accurate manner. Flat rates jobs, opens and completes work orders as required. Ensures all customers are called before invoices are sent. * Employee Recruitment: Accountable for recruiting new personnel for the service department, leveraging local candidates, job fairs, internet sites, and technical schools. Follows defined recruiting processes to ensure candidate competency and legal requirements * Employee Performance and Development: Responsible for effectively managing and motivating all service personnel. Ensures all employees have an individual performance / developmental plan including efficiency targets and good work habits; conduct professional formal annual evaluation each year for all employees; take corrective action as needed in conjunction with Store Management and HR. Ensures all employees are compliant with required vendor training.Apply today directly to kely.townsend@gogpac.com or call me at 605-799-8158All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States for the past 29 years. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

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