Help Desk Manager
Details: Ref ID: 01020-9816091 Classification: Help Desk/Tech Support Mgr Compensation: DOE Help Desk Manager My client a prestigious learning institution in South Miami is seeking a Help Desk Manager to take control of their support team. This Help Desk Manager will overlook a team of 5 techs supporting over 1,000 internal users, and will be responsible for improving the resolution rates, and customer service provided to the end-users. Management Responsibilities: – Manage a team of 5 – Team Building, training, mentoring – process improvement – Improving Service Level Agreement – Performance Improvement Hands on Responsibilities: – Active Directory management for computers, users, and group objects. – Group policy by updating security policies used throughout the networks. – Microsoft Suite troubleshooting ( Word, Excel, Outlook) – Active Directory administration with user account creation, email creation, and managing group access. – Windows 7, 8 operating systems This Help Desk Manager will serve as a liaison between the support team and the Director of Technology for the learning institution. If you feel you are a good fit for this position please send your resume to Linkedin: Guillermo HuamanApply for this job.