Help Desk Technician – (Tukwila, WA)
?Description?Do you possess at least 2 years? experience in a Help Desk or Service Desk environment? Are you familiar with ERP systems?such as JD Edwards? Do you have strong customer focus with a proven ability to listen to customer problems and requests? Are you highly proficient with Help Desk and office communication tools? If you said yes to these questions, we want to hear from you!?For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services.? Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!?General Purpose and Scope of Position:The Help Desk Technician provides support for all requests about company enterprise and desktop applications from the end user community. These individuals answer general functionality questions and solve intermediate to complex software, hardware, and network related issues. This role will provide advanced support on a multitude of business systems and devices. This role will work under the close supervision of the Help Desk Supervisor and the ESC Manager.?Key Skills and Abilities Include:2+ years of Help Desk, Service Desk, or equivalent experienceA high level of customer focus; demonstrated ability to listen to customer problems and remotely resolve outstanding issues in a timely and efficient mannerA proven track record of strong problem-solving skills and the ability to think of innovative solutions on the flyHigh level of proficiency with software application support. Preferably JD Edwards, Okta, and Office 365Solid understanding of ITIL based practices, preferably experienced in ServiceNow or similar ITSM SoftwareEfficient in Windows, Mac, and Android operating systemsFundamental knowledge of Computer Networking, Active Directory, A/V, Telephony, and other electronicsAn overall understanding of company products, services and related systems (or the ability to quickly acquire)Ability to provide basic to intermediate administration of supporting systems?Key Personal Attributes Include:Able to work in a team that operates in a fast-paced environment maintaining great communication with team members and people outside of the teamProvide Exceptional Customer Service in all situationsStrong analytical skills and problem-solving capability with the ability to work independentlyAttention to detail while handling multiple tasks and competing deadlines with the ability to organize work based on goals and priorities with minimal supervision?Specific Responsibilities and Key Deliverables Include:Utilize the ServiceNow Ticketing System to log, distribute, and escalate all incoming requests following SOP?sResearch, resolve, and respond to inquiries based on standards implemented and all available informationTrack Major Incidents to resolution while delivering timely and accurate mass communicationsDevelop and maintain technical instruction sets and knowledge base articlesWork to resolve Incidents and Request within the defined SLA?sUtilize asset inventory management tool and complete related shipping & receiving dutiesBuild and maintain quality relationships with internal and external customersMaintain a broad understanding of how the IT organization supports the business?s needsInstall and remove computer equipment with occasional lifting, bending and reachingAvailable to work early morning, evenings, nights, weekends, and travel or be on call when necessaryAbility to drive a vehicle, valid driver?s license requiredSpecial projects and other duties as assigned by the Enterprise Support Center Manager?Compensation and Benefits:Salary commensurate with experience and other factorsFull health and retirement benefit offerings (including pension and 401(k) retirement savings plan)?Job Code:?HELPD03291Apply for this job.