HR Service Center – Client Interaction Center Representative

Job Listing No: 9740000

HR Service Center – Client Interaction Center Representative

DescriptionCorteva Agriscience, Agriculture Division of DowDuPont has an exciting opportunity within our HR Service Center for a Client Interaction Center Representative in our Wilmington, DE office.In this role, you will be responsible for providing employee assistance with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies / knowledgeware within the HR Shared Services Center (HR SSC) site. Come join our community of solvers! This position will be responsible for (but not limited to) the following:Use procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee/manager inquiries.Communicate Human Resources and other related, policies, procedures, and government regulations, including proper utilization of the HR SSC.Complete simple Human Resources related transactions.Forward employee to functional specialists when in-depth functional knowledge is required.Forward employee inquiries to third party vendors/outsourced providers.Document all employee inquiries and issues.Conduct frequent review of Frequently Asked Questions, Policies, Procedures to identify steps needed to answer customer inquiries.Recognize and report unusual events or consistent problems areas to Team Lead.Perform other related duties as assigned.QualificationsIn order to be qualified for this role, the following is required: High School diploma or GED equivalent.Able to work current shift of 9am-6pm.Ability to consistently deliver high quality customer service in a professional manner.Excellent verbal and written communication; ability to develop and deliver verbal and written communications which convey complex information in a simple, easily understandable manner.Strong analytical skills, attention to detail.Strong problem-solving and troubleshooting abilities.Ability to navigate computerized data entry system or other relevant applications.Acts honestly and professionally; ability to handle confidential and sensitive information.Ability to maintain effectiveness amid distractions and general noise.Ability to identify and analyze issues based on data or available information.Ability to maintain patience, commitment, and effectiveness when challenged by difficult situation.Ability to understand and appreciate the concerns, interests, and feelings of others.Ability to maintain objectivity under pressure.The following skill sets are preferred:One to two (1-2) years of experience as a customer service representative in a call center environment.Knowledge and understanding of Human Resources and other related areas.Customer service experience.Experience working with shared services technology (e.g., case management) or HR systems is desirable, but not required.Bilingual in Spanish and English.

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