HR Shared Service Center – Leave Advisor

Job Listing No: 9740000

HR Shared Service Center – Leave Advisor

HRSSC – Leave AdvisorJoin our amazing culture across the globe. Join our organization to explore the chance to work side-by-side with colleagues who know the true value of teamwork and who will provide the support you need to succeed. While we have great people, it is not just about that; its the ability to define your day, the opportunity to work on new and exciting projects ranging from large to small in scale. Its the opportunity to grow and develop your career in ways you never imagined. Every employee contributes to the safe and reliable production of products that help Feed the World.The FactsThe Gateway to the Rockies! Loveland is located just 46 miles north of Denver on the I-25 Corridor. The quiet town is home to just over 65,000 people and is nestled in a valley at the entrance to the Big Thompson Canyon. Loveland is surrounded by lakes, parks and other recreational areas, and is a popular spot for varying water sports including rafting, as well as plenty of hiking and biking trails. Loveland has also become a popular art community ranked as the second best town. No matter what your interest, Loveland has something for everyone.Growth is a top priority for Agrium and it doesnt just apply to the nutrients we make or the size of our business. We are a recognized leading global manufacturer of crop nutrients and retailer of agricultural inputs
and a great place to work! Honored with The Achievers U.S. 50 Most Engaged Workplaces award Agrium produces and distributes agricultural nutrients, crop protection products and seed, as well as related industry products. We are a diverse organization comprised of a variety of business units.Join a company where employees can achieve success and develop to their maximum potential. Join a team that enables our people to thrive. Make the move to join our more than 16,000 employees around the globe and begin growing your career now. Our numerous North American awards solidify Agriums leadership in the agricultural marketplace
and as an employer of choice.OpportunityAgrium operates a Shared Service Center (SSC) in Loveland, CO supporting 13,000 employees across the U.S. and Canada in areas related to benefits and pension administration, payroll and time keeping, and record keeping and reporting. The SSC is structured such that Administrators will have the flexibility to work across SSC service lines to manage work flow and accumulate a diverse set of experiences and facilitate career progression. This is an exciting time to join our team as we begin to transform our Human Resources (HR) services.The SSC Leave Advisor will report to a SSC Benefits and Pension Manager and will be responsible for supporting the management of activities across benefits and pension administration, payroll and time keeping, and record keeping and reporting. This position will interface with colleagues across the organization, ranging from SSC peers and the broader HR community, to information technology, Agrium-wide leaders and the broader employee base. As a member of the SSC, the successful candidate will deliver on service priorities, seeking to constantly improve them.ResponsibilitiesAs a SSC team member, all employees are expected to:- Provide exceptional customer service to employees from a diverse organization who are seeking additional information relevant to SSC service lines, or redirecting as appropriate- Respond to HR administrator or client inquiries, primarily through phone and email channels- Support variety of projects within SSC, including flexibility to support different service lines during peak season- Ability to make administrative and procedural recommendations and exercise judgment on sensitive issues in alignment with corporate policy/regulation- Learn quickly and share accurate information with Agrium leaders and employees upon inquiry- Achieve mastery of SSC generalist knowledge and participate in training and job shadowing of SSC and HR colleagues- Participate in continuous improvement activities, such as process documentation, identifying opportunities for improvement, and participating in problem solving across the SSC- Understand HR implications of activities across both Agriums businesses as well as the states, provinces, and countries in which it operates- Work in a team-based environment to meet objectives of SSC- Safeguard employee privacy where appropriate, including confidentiality and protection of sensitive information- Maintain a broad knowledge of company policies and benefit plansIn addition, as a member of the benefits and pension service line, employees are expected to:- Administration of leave programs in compliance with US and Canadian regulations and equitable application of policies and laws (i.e. FMLA, USERRA.)- Communicate and advise employees and managers on complex leave and benefit inquiries in a professional and timely manner, displaying excellent customer service skills.- Maintains HR Information System and benefits administration system to facilitate eligibility for benefit plans.- Support processing, generating, assembling, distributing, scanning, editing and auditing of benefit documents, forms, files and reports, as needed- Ensure employee privacy where appropriate, including confidentiality and protection of sensitive information- Maintain a broad knowledge of company policies and benefit plans- Develop, maintain and revise audit reports to maintain data integrity and prevent errors in HR Information System.- Provide leave administration training to general administrators- Develops and maintains operational procedures and process documentation for leave administration.- Provide ongoing feedback and support to the benefits team and primarily the leave administrators- Facilitate meetings with internal and external clients presenting data or ideas to facilitate decision marking on complex issues.- Analyze complex leave data to support reporting, planning or issue resolution.Personal Characteristics- Demonstrated self-motivation, analytical, problem solving skills and initiative to achieve desired outcomes- Ability to manage multiple projects simultaneously with strong results and goal orientation- Strong interpersonal and communication skills; comfortable working with both internal and external stakeholders in a multi-tasking, deadline oriented, team environment.- Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers and team members.- Strong willingness to continuously improve the

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