Insurance Follow-Up Specialist

Job Listing No: 9740000

Insurance Follow-Up Specialist

Accountemps – Des Moines, IA – Ref ID:01502-9501170207 Classification:Account Executive/Staffing Manager Compensation:$14.73 to $17.05 per hour Robert Half Accountemps has an excellent opportunity for an Insurance Follow-Up Specialist with a company in the Mortgage Companies industry. In this role you will be responsible for responding to escalated inquiries and complaints on the most complex insurance products and services, policies and/or claims. Duties may include: • communicating with customers and/or vendors to resolve customer issues • provide phone feedback, coaching and mentoring on sales and service issues, troubleshooting technical problems with software, provide support on policies, procedures, new or enhanced services and/or procedural changes to service customers, audit paperwork and provide guidance on corrections to customers. • May perform morning setup procedures and end of day balancing and transfer of funds. • Working knowledge of the reporting structure, able to balance, research and resolv… – Permanent – Full-time

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