Integrated Operations Service Delivery Lead – Supply Chain and Planning
DescriptionCorteva Agriscience, Agriculture Division of DowDuPont hasan exciting opportunity for an Integrated Operations Service Delivery Lead- Supply Chain AndPlanning to join their going team. Corteva Agriscience creates the world's most recognized andpremium agricultural solutions to address the greatest challenges inagriculture. With a focus on technology, Corteva Agriscience creates seed andcrop protection products that increase productivity and profit for farmerswhile reducing risks to their business. Every day our digital tools deliverinsights our global partners need to thrive now and into the future. As the worlds first dedicated agriculture start-up, werebuilding a culture that stays curious, thinks differently, acts boldly andtakes a stand on whats right for our customers, our co-workers, our partnersand our planet. We know weve got big challenges to solve – we hope you'll bepart of the solution. Whether you are in the lab or on the farm, teachingclasses or crafting code – we need bold thinkers and fearless doers to bringtheir best to the job at hand. Every role at Corteva Agriscience includes anopportunity to grow what matters. RoleSummaryWill work closely with the IT leadership, internal teams,business/functions and our vendors to manage the supply chain and manufacturingapplication portfolio for the Corteva Agriscience division. Will haveresponsibility for managing IT service providers, and third-party contractorsresponsible for day-to-day operations of the supply chain and manufacturingApplication portfolio. Will beresponsible for service delivery of Supply Chain and Manufacturing portfolioacross global applications. KeyResponsibilities & Accountabilities:ResponsibilitiesManagethe service delivery of the supply chain and manufacturing applicationsportfolio. Theportfolio may include other related applications as well.EstablishManaged Services model for application support for the global supply chain andmanufacturing application portfolio.Provideleadership, coaching and direction to a team of highly skilled globalworkforce. Inaddition, hire and train staff, both employees and contingent workers globally.Incorporateoperational excellence standards into daily operations to continually improveperformance & availability.Responsiblefor integrated incident, change and problem management.Responsiblefor communications and interfacing with internal and external stakeholdersimpacted, or potentially impacted, by service disruption, additions, changes,and/or reductions in service. Developapplication-related change and release management plans in partnership withEnterprise Platforms & Applications teams.Planand coordinate environment Changes in the application environment.Partnerwith IT stakeholders, end-to-end service integration team and external vendors,as needed, to plan and drive implementation of change requests impacting theportfolio.Maintainproduction environments including installation/deployment of operating systemupdates, security patches, configuration changes, and application updates.Validateand ensure all software components have enough license entitlements andmaintenance contracts in place, as required for the application.Identifyand implement service improvements and process improvements.Ensurethe audit requirements and processes are followed strictly and represent theapplication, if selected for audit. Implementand monitor controls defined by the internal controls standards manual. Responsiblefor disaster recovery and business continuity planning. Responsiblefor 24×7 365 application availability.Responsiblefor application life-cycle management in collaborating with the EnterprisePlatforms group and the Enterprise architects for large upgrades, Appdecommissioning etc.Lead/Managethe transition from projects to production support team.AccountabilitiesApplicationservice level targets (e.g., availability, performance) met or exceeded.Timelyinvestigation and resolution of Application issues through coordination withUser Support teams.QualificationsKeyCompetencies Required: TechnicalCompetenciesExtensiveknowledge of enterprise applications and the supported business processes.Abilityto learn and up skill on new technologies, processes and applications.Understandingof ITIL processes.Detailedunderstanding of Overall Supply Chain processes and Planning Concept.StrongKnowledge of SAP IBP, SCM 7.0 and APO (DP/SNP/GATP/PPDS)SCMAPO Integration with various logistic modules and their E2E data flow. Knowledgeon implementation & support of SAP APO.DemandPlanning, Planning Areas & Books, Exception processing.SNPPlanning Process and Master Data Integration.SAPManufacturing Process Overview.StrongKnowledge of SAP IBP, SCM 7.0 and APO (DP/SNP/GATP/PPDS)SCMAPO Integration with various logistic modules and their E2E data flow. SAPManufacturing Process & Configuration overview.Strongexperience in IT application support.LeadershipCompetenciesWorkwith cross-functional global teams.Manageexternally contracted vendor resources.Strongverbal and written communication skills.Knowledgeand Understanding of Internal Controls.Strongexperience in managing global teams.Backgroundin user experience and/or consultancy.Experienceworking with Vendors, product roadmaps and support life-cycles.Experience& Education RequiredOverall8+ years of experience with at least 6-8 years of relevant functionalconfiguration experience with specialization in SCM, MM, SD processes esp.planning processes.Bachelorsdegree in Information Technology, Engineering or related field.Managementdegree from a Top Tier MBA institute will be an advantage.*LI-MA1Apply for this job.