IT Help Desk Support Associate – #01EOU

Job Listing No: 9740000

IT Help Desk Support Associate – #01EOU

Monsanto produces leading seed brands in large-acre crops like corn, cotton, and oilseeds (soybeans and canola), as well as small-acre crops like vegetables. Monsanto also produces leading in-the-seed trait technologies for farmers that are aimed at protecting their yield, supporting their on-farm efficiency and reducing their on-farm costs.  As a company, Monsanto remains committed to broadly licensing seed and trait technologies to other companies throughout the world. This approach ensures that farmers can access Monsanto???s products in the varieties that mean the most to their farm.  In addition to our seeds and traits business, Monsanto also manufactures the world's best-selling herbicide, Roundup??, and other herbicides used by farmers, consumers and lawn-and-garden professionals. The IT Help Desk Support Associate is responsible for the full PC build and deployment process, PC user account administration, response to assigned Helpdesk tickets in Remedy, Phone & Printer support for site customer needs, and plantwide IT system support.  Additional responsibilities include managing software licenses, hardware maintenance contracts, and purchasing a variety of computer related products for the plant. Responsibilities will include:Execute all site phases of the PC deployment process.  This includes independently building PCs, adding site-specific installations, utilizing the software portal, customer communications and scheduling, replacement of related peripheral equipment, maintenance of accurate inventory records, housekeeping and neat organization of all related work, and assorted specialty PC deployment requests.Administer Windows Active Directory user accounts. Maintain user accounts by creating new accounts, deleting accounts, transferring accounts across shares, & granting access to applications and shares as requested by area supervision.  Group creation and ownership, Distribution list management, and permissions troubleshooting are included.Utilize IDM to assign user roles, terminate roles, change names, and address user ID issuesMonitor and process user requests through the SMART tool, generally 3 days a week or on an exception basis as needed.  This includes requests for new users, transfers, deletions, role assignments and approvals, mailbox creation, and application account creation.Respond to assigned Helpdesk tickets in Remedy for local customers, including support for site-specific applications, Microsoft Office, Windows, Remote Access, desktop hardware, etc.  Log problems and activities / resolutions in Remedy and communicate resolution to customers.  Within the prescribed support model, strive to assure customer satisfaction.Administer software licenses by ordering licenses, consulting with St. Louis, and maintaining a database of all software licenses.  Maintain hardware maintenance contracts as applicable, maintaining current records with contract information.Handle phone needs for site, including set up of new users, transfers, troubleshooting, & record keeping.Handle printer needs for site, including configuration, deployment, parts, & troubleshooting.Support Conference Room IT equipment, including setup & PMs, and provide personal support to meeting participants & visitors as needed.Become familiar with the video equipment and independently record conference room events for plantwide viewing and re-broadcast.Provide general IT training (new users) and SMART / Tasktrack training for specific roleOrder computer related software for the plant, following purchasing standards.Administer a software library for the plant to prevent the unauthorized proliferation and use of unlicensed software.Support compliance activities with Account/Password standards, Trackwise tasks, and computer room access documentation.Provide cost information to provide clarification in the forecasting, budgeting, and cost tracking processes.Manage miscellaneous invoices/purchase roders, procurement, and supply needs for IT team.Qualifications:Required:High school diploma required; Associate's degree in Computer Science, MIS or similar disciplines strongly preferred.Minimum 3 years IT Help Desk experienceMust be able to independently build PC's and manage all site phases of the PC deployment processAbility to prioritize requests while simultaneously managing multiple tasksInitiative, with high energy and enthusiasmStrong organizational skills, with high focus on detailsEffective verbal & written communication skillsSuperior customer focus orientation with consistent demonstration of a positive attitudeFocus on teamwork and personal flexibilityDesired Candidates Will Possess:Familiar with technical terms, concepts, & components of networks & databasesPrior knowledge and experience with SAPPrior knowledge and experience with Office 365Past education, experience, or training in relevant computer fieldsDescription of Specific Work Conditions and Physical Requirements:This position requires the employee to be capable of operating a computer keyboard and mouse effectively.  The handling of packages requires the employee to lift items weighing up to 35 lbs. This position is in a manufacturing environment and requires the ability to ascend and descend stairs on a regular basis, and to get to all plant areas to troubleshoot and access equipment.  This position requires working between the core business hours of 6:00 AM and 5:30 PM.

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