IT Intern

Job Listing No: 9740000

IT Intern

 Who we are.American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110+ years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance, we’re providing security and peace of mind to our 5 million policyholders. The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you! Why join us?We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including: medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses. We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more. Why work for American National? We offer competitive pay AND real life experience to give you an edge! We understand you need on-the-job experience to compete in the job market after graduation. Our Career Development Trainee positions allow you to gain this experience year-round while working around your class schedules.    CDT ECSG's otherwise referred to as Desktop Support would be responsible for but not limited to the following: Build out of hardwareDOD wipe old machines Remove hard drives Asset Management updates/clean up in the Asset Management System Move and organize spare equipment Evaluate and organize inventory Hardware Relocations Software installations/relocations Monitor, assess, and complete tickets in the Enterprise Service Desk Software. Enforce and support Service Support processes through the Enterprise Provide remote PC support via Log Me In agentsEngage customers and support staff with varying levels of computer competency, executing the appropriate procedures for an effective, efficient resolution/installation. Field requests from employees across all American National locations and with assistance from higher-level team members determine the appropriate actions or processing to ensure prompt service and customer satisfaction. Receive incident reports and accurately document, prioritize and assess the scope of the issue. Additionally, use various troubleshooting methods to either resolve the issue or provide sufficient documentation to Level 2 & 3 support for problem resolution. CDT's are required to have a moderate level of workstation configuration, Microsoft Office application, and network troubleshooting skills.  Requirements: Currently enrolled in an IT related degree program and maintaining a 2.5 GPA or above on a 4.0 scale.Prior experience or education in an Information Technology field or an moderate level of understanding of the Information Technology industry fundamentals, concepts, terminology, platforms and processes.Basic written and verbal communication skillsMust be able to stand for long periods of time and lift IT equipment for installation.Team oriented – Specialists work directly with the ECSG team and other IT support areas and must be team oriented.Multi-tasking/Time Management skills- The position requires prudent time management skills and the ability to juggle multiple tasks at once.Planning and Organization- The incumbent must be able to plan for and organize their workload for the most efficient handling of requests and incidents.Moderate understanding of PC hardware configurations, Microsoft Operating Systems (XP, Windows 7) and Office Products (Word, Excel, PowerPoint), and networking concepts Hiring PracticesThe preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications. American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal.

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