IT Operations Technician – Senior – Ames, IA

Job Listing No: 9740000

IT Operations Technician – Senior – Ames, IA

?Requisition ID?:?2003?Landus Cooperative?is currently seeking an IT Operations Technician! In this position, you would be responsible for maintaining, and preventing failures for field and data center devices. Would you consider yourself reliable and detail-oriented? Then come join our team!?We are seeking a motivated individual who can use their technical skills to support our technology interfaces with our employees and customers. At Landus Cooperative, you?ll find a fun team atmosphere and a stable career that offers excellent benefits for full-time employees!Essential Duties & Responsibilities:?Includes but not limited to the following:?Build rapport with end users and managers. Reinforce SLAs to manage end-user expectations?Prevent employee/customer issues with Landus Cooperative computer systems (i.e. Break/Fix Help Desk calls) through monitoring and prevention.?Access software updates, drivers, knowledge bases, co-workers, and FAQ resources on the Internet/Intranet to aid in problem resolution.?Perform upgrades and improvements at remote offices and data centers?Provide engineer level support in one or more functional areas as the day to day owner of the technology. Provide subject matter expert level support on three additional functional areas.?Proactively communicate and document changes as required by change management process.?Travel is required for break/fix activity along with provisioning. Travel expectations would be 60% at locations and 40% in the office.Required Qualifications:?Valid driver?s license?Ability to define problems and draw valid conclusions?Ability to interpret an variety of technical instructions?Preferred Qualifications:??Bachelor?s degree (B.S/B.A) in computer science and or two or more years of experience; or equivalent combination of education and experience.?The following are considered highly desirable, but not required: CCNA, MCSE, MCTS, & ITIL?Our Values:?Teamwork:?Works hard to emphasize team success ahead of individual success.?Safety:?Protects the well-being of our employees, customers, and consumers.?Consistent Quality:?Accepts responsibility to provide quality work in a timely manner.?Empowered:?Enjoys working hard and has initiative to do what?s right.?Integrity:?Displays honesty by doing what they say they will do.?Equal Opportunity Employer/Minorities/Women/Veterans/Disabled

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