IT Production Management Specialist – Tidal | Redwood | Solarwinds

Job Listing No: 9740000

IT Production Management Specialist – Tidal | Redwood | Solarwinds

CHS has an exciting opportunity in our IT group. We are looking for a Production Management Specialist – Tidal | Redwood | Solarwinds ? Orion to engage with applications development and technical teams to satisfy enterprise scheduling and monitoring requirements for ongoing computer operations. You must have excellent communication skills, both written and verbal, and attention to detail with strong analytical and problem solving skills. You will:Schedule new jobs according to requests in Tidal or Redwood and diagnose daily exceptions to processing for multiple platforms.Ensure operations flow smoothly and job documentation (including failure escalation) is well documented and up to date.Set up monitoring of hardware and applications within SolarWinds-OrionProvide guidance and information to computer operations for successful business process flow.Examine production changes for completeness and manage the change flow according to documentation.Provide ongoing reporting to ensure management notification of changes and exceptions.Recommend improvements to processing to eliminate bottlenecks.Follow up on changes and incidents to ensure completeness and accuracy.Support ongoing operations systems by acting as point of contact for monitoring, executing resolution according to process and communicating crossfunctionally to elicit resolution of disruptions and exceptions to process.Provide input for enhancements and improvements, recommendations on streamlining processes and identify and improve scheduling workflows and dependencies.Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.Basic Qualifications: (required)2 plus years of IT experience to include:Experience in a minimum of 2 of the following fields: Tidal, Redwood or Solarwinds-Orion applications, databases, networking or hardwareExperience analyzing business requirementsPreferred Qualifications: (desired)Bachelor?s degree (additional years of related experience may offset degree requirement)ITIL certificationAbility to mange and carry out complex production change processes, projects and programsUnderstanding of current trends in information processing

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