IT Site Service Intern (Caldwell, ID)

Job Listing No: 9740000

IT Site Service Intern (Caldwell, ID)

The J.R. Simplot Company is a diverse,privately held organization with roots firmly planted in agriculture andagriculture-related businesses. These endeavors have been around for centuriesand will continue to be a vital part of the global economy. We currently have a Site IT ServiceInternship opportunity available at our Potato Plant in Caldwell, ID. In this role, theintern will support and maintain site IT infrastructure. Duties may includeresolving incidents and problems with end-users, investigation of customerquestions, research and documentation of problem causes and their solutions. Dutiesmay also include the support of VM infrastructure, web servers, databaseservers, thin clients, Citrix farms, terminal servers, and manufacturing/Miningsupport applications. Supported technologies include desktops, laptops, mobiledevices, thin clients, servers (both physical and virtual), networking (bothphysical and virtual), and Storage Area Networks.
Detailed Responsibilities
Works on problems ortasks as designated by Simplot IT professionals.
Perform installations,repair, upgrades, and troubleshooting for software and hardware.
Provides applicationsupport, where applicable. Assesses problems/resolutions to determine whereimprovements can be made or trends identified.
Provide basictechnical knowledge for end users to resolve network, voice, video, voice mail,or cellular problems.
Skills
Must have excellentcritical thinking and troubleshooting skills.
Completed a minimum of12 college or university credits in a technology related field. One to threeyears related experience and/or training in Information Technology and itsassociated functions is preferred.
Must be proficientusing a Microsoft operating system and performing administrative functionsassociated with this environment. This will include, but is not limited to,remote assistance, remote desktop, event log review, knowledge base search,end-user troubleshooting, server management and maintenance, hardwaremaintenance, change management, and firmware updates.
Must be able tocoordinate, prioritize and follow up on multiple problems to completion.
Technical Skills/Proficiencies.
Exposure andunderstanding of several of the following technologies:
Microsoft Client/Server Operating Systems,Microsoft Office products, Active Directory, Group Policy, Printers,Peripherals, familiarity with a command line interface, scripting, Linux, monitoringsoftware, virtualization software.
Should have workingknowledge of network concepts and standard networking protocols (industrialprotocols a plus). Excellent interpersonal and customer service skills.
Excellentcommunication skills (written and oral). Able to think and react quickly,utilizing creativity with sound troubleshooting skills.
EducationCompleted a minimum of12 college or university credits in a technology related field. Working ConditionsTravel may be requiredto other regional locations in order to resolve issues or provide on-sitesupport. Work will be performed in onsite locations that will includenon-traditional IT environments. The position is apart-time internship 20-25 hours per week extending into the school semester. Hoursare flexible between 8am and 5pm.
For best results, please upload your resume asa Microsoft Word or Adobe PDF document.
When a position is inthe interview stage or has been filled, it will no longer appear on our SimplotCareers website.
If you experience any technical difficulties whenapplying through our online system, please contact our JRS Talent and Culturedepartment for assistance at careers@simplot.com. **The J.R. Simplot Company is proud to be anEqual Opportunity Employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, nationalorigin, ancestry, age, sex, gender, gender identity, gender expression, geneticinformation, physical or mental disability, medical condition, sexualorientation, military or veteran status, marital status, or any other protectedstatus.**

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