IT Support Specialist – GROWMARK, Inc. – Bloomington, IL
GROWMARK is a regional cooperative with annual sales of $7.0 billion (FY 2016 data) providing agronomy, energy, facility planning, and logistics products and services, as well as grain marketing and risk management services in more than 40 states and Ontario, Canada.? GROWMARK is ranked fourth on the NCB Co-op 100 listing of the nation?s 100 highest revenue-earning cooperative businesses.? GROWMARK owns the FS trademark, which is used by affiliated member cooperatives. GROWMARK is large enough to offer solid career opportunities, but small enough to provide a family-oriented, welcoming environment and great benefits.
PURPOSE AND SUMMARY STATEMENT
Provides technical support and problem resolution to customers and assists with the System Administration of member, Retail and corporate information systems and infrastructure as assigned.
ESSENTIAL JOB FUNCTIONS
Provide tier 1, 2, and 3 technical support and problem resolution for information systems customers.
Configures, installs, and supports microcomputer hardware and software.
Assist with administration of all endpoint devices. Including ensuring that corporate software policies and security policies are properly maintained on all endpoints within the environment.
Administer, develop, and maintain the deployment of ?designated client systems (Windows, Chrome, Linus, MacOS, etc.l)
Perform physical installation of computer hardware and peripherals as necessary.
Serve as an escalation point for other technical contacts within the system.
Assists with system administration for participating member cooperative LAN servers and infrastructure.? System Administration includes monitoring performance, ensuring that security procedures are implemented and enforced, ensuring data backups procedures are performed, problem review and solution implementation, etc.
Assists with the building and replacement of remote servers. Including migration of Active Directory forests, File shares, DNS roles, DHCP roles, and printer management: Other duties associated with this process include: scheduling, building, installation, post-installation follow-up, etc.
Troubleshoot network connectivity issues as it pertains to Servers, client devices and client software solutions. Provide clearly defined network connectivity analysis to network administrators, and management staff as part of problem analysis. Analysis should include ?fool proof? demonstration of ports, protocols, address solution, vendor specifications required, etc, to address any problems that may arise.
Develops and writes specifications and procedures for the installation and use of a variety of information system technologies.
OTHER JOB FUNCTIONS
Prepares monthly status reports, project summaries, and technical recommendations.
Provides client training regarding use of System standard hardware and software.
Utilizes the IT Project Management tool and procedures for appropriate projects.
Follows GROWMARK?s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
Performs all other duties as assigned.
Normally requires a Bachelor?s degree in business or computer science, or the equivalent thereof, and 2 years or more of IT related work experience to demonstrate knowledge of information systems technologies.
Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.
Must have and maintain a valid driver?s license and satisfactory driving record.
Must be able to obtain and maintain a technical certification from a vendor or certifying authority that is pertinent to the GROWMARK System within one year of employment start date.
Must have profeccient knowledge and ability to support at a high level, Microsoft Windows 7, 8.1, and 10.?
Frequently required to lift 21 – 50 lbs.
Ability to work other than normal business days and hours. Flexibility in scheduling
Ability to travel independently and overnight and be assigned temporarily to client locations, technical conferences, training, etc.
Must obtain and maintain a Passport for support of Canadian operations.
Ability and willingness to participate in required training that may include education on GROWMARK?s policies and procedures and additional training as it relates to the requirements of the position.?
GROWMARK, Inc. strives to provide a Total Rewards package that delivers exceptional pay for exceptional performance, recognizes your dedication to our mission and helps us attract and retain the highest caliber of talent. The cornerstone of our benefits package is the company paid, defined benefit pension plan along with health and disability insurance, an employer matched 401k plan, and other voluntary group benefit programs.
We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.