ITS Desktop Engineer, Client Productivity Services
Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend on.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.Position Summary: * Provide global Client Productivity engineering and support for Zoetis * Drive Zoetis Client Productivity into a modern workplace environment * Assist with Security tool development and implementation across the endpoints * Evaluate existing process and technology to determine best in class solutions for future growth and supportability * Find areas where process automation and self-serve solutions can improve the client experience and time to delivery * Work with other teams to drive adoption of new technologies for the desktop and Virtual Desktop spaces * Be comfortable developing solutions for internal business clients as well as solutions for external customers * Assist in moving Zoetis to a fully digital company using data analytics to drive decision making is a key area * Collaborate and partner with other Infrastructure teams and business aligned ITS teams to align Client Productivity services strategy, direction and priorities * Design and deliver cost effective services and solutions in support of business initiatives * Establish and maintain industry leading service levels in the delivery of Client Productivity services by fostering and driving a culture of quality, collaboration and innovation across the Infrastructure team, the broader ITS organization and our vendor partners * Provide input to long-term IT Strategy as well as input as to how to achieve organizational goals.
Position Responsibilities: Strategy & Business Results * Drive the development of a business aligned, standards based, strategy for Zoetis Client Productivity services and solutions * Act as an innovation enabler and proactively bring forward opportunities and solutions that can drive cost effective service delivery, and enable revenue growth and profitability for the company * Deploy appropriate internal and external controls to deliver bullet proof Client Productivity infrastructure and services that are permanently Disaster Ready and Audit Ready, with SLAs that strive for 24×7 availability, 100% uptime * Create appropriate metrics/KPIs and then track, report upon, and proactively communicate results from system/platform performance monitoring Architecture, Delivery, Support * Develop, deploy and continually enhance integrated, standardized solutions and services for the company. Including:
* Technology standards & roadmaps * Service Disaster Recovery enablement, testing and ongoing enhancement * Vendor Management * Contribute to and help maintain the enterprise systems architecture. Ensure adherence to standards and polices for Client Productivity technology components, and integration between related system, application, and infrastructure architectures. * Drive the standardization and rationalization of the Zoetis Client Productivity infrastructure towards a clearly defined, optimized, and enhanced end-state architecture * Assist in the creation, maintenance and communication of the Zoetis Client Productivity and other related technology architecture(s), including relevant design and technology standards * Manage chosen service providers in the deployment and ongoing support of all Client Productivity services * L3+ support of all Client Productivity platform and services * Lifecycle management of all relevant technologies * Service Management * Project Management for med-large Infrastructure projects Organization * Manage Client Productivity infrastructure within defined annual operating and capital budgets consistent with established financial guidelines, and as part of the overall ITS Infrastructure budget * Create, deploy and maintain appropriate processes and practices, to facilitate operational, and organizational success. Continuously look for improvement/development/enhancement opportunities. * Assist in the creation and maintenance of a positive, “can-do”, client focused culture in the Client Productivity team, and help to make the overall ITS Infrastructure team a great place to work. * Work with clients to proactively identify long-term functional business requirements; represent organization on technical matters; frequent inter-organizational and external contacts Additional responsibilities – in collaboration with other ITS groups * Interact with vendors and other technical support groups for monitoring & management, systems maintenance and enhancements etc * Partner with the Security & Network teams to develop secure, innovative, high business value client solutions * Manage vendor relationship(s) as appropriate, including SLA monitoring, development of new services, continuous improvement initiatives, billing/invoicing accuracy and efficiency * Analyze and process related purchase requisitions, invoices, and quotes * Provide appropriate technical and operational input to the sourcing and procurement of infrastructure hardware and software purchase, licensing, service, and maintenance contracts, etc * Project a culture of flexibility, “get it done”, collaboration, “how can I help?”, Keep It Simple * Work with senior level management to provide program updates, solicit feedback, and follow through on critical escalations * Develop management dashboards and reporting to analyze operational metrics and drive continuous improvement initiatives Resources ManagedOve