MyShop Captain, Full Time: Sangertown Square

Job Listing No: 9740000

MyShop Captain, Full Time: Sangertown Square

Macy’s – New Hartford, NY – Job Overview: The MyShop Captain is an exceptional Associate – one who prioritizes the customer experience above all else. The MyShop Captain is a merchandise expert, knowledgeable in current trends, merchandise selection and availability. The MyShop Captain knows how to turn a browser into a buyer, utilizing product knowledge and finding out how best to serve a customer’s wants and needs. The MyShop Captain acts as a customer satisfaction role model for coworkers and peers, creating a memorable experience for each and every one of their customers. Guide the team to maintain high customer readiness and service standards at all times. As an advocate for the customer, communicates customer feedback and expectations to store and district leadership. Essential Functions: Serves as role model for peers and mentor for new hires on Product Knowledge, My Client, use of mobile devices and MAGIC Selling Behaviors to generate incremental sales Develops repeat business using My Client to re… – Permanent – Full-time

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