Network Operations Support Representative
CHS has an exciting opportunity in our Information Technology group. We are looking for a Network Operations Support Representative to provide day-to-day technical support for technical problems and information technology issues involving networks, data center operations and incident response services. You must have excellent IT network trouble shooting skills, communication skills, both verbal and written, strong research, analytical and conceptual skills. You will:Evaluate production monitoring indicators and ensure appropriate response and communication as dictated by operating procedures.Manage daily tasks provided by operating notes or procedures for systems administered by network operations.Identify, research and analyze networking operational problems. Provide technical support to team members, and remote users to resolve issues that come into the network operations center (NOC). Provide case status updates to management and end-users.Handle escalated trouble calls and work closely with engineering, server administrators, network administrators, and telecommunications carriers to resolve service issues.Assist in Performance, Capacity and Availability management of enterprise systems.Maintain knowledge base, standard operating procedures (SOPs) and documentation including inventory and schematic diagrams.Assist in the deployment of network and/or application monitoring tools.Application supportMaintain and promote a strong safety culture and follow all safety policies, procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.Basic Qualifications: (required)3 or more years of experience in a network operations environment that includes:Providing client device support for both physical and virtual systemsConfiguring and troubleshooting IP routing/switching technologies and protocols including TCP/IP, MPLS Preferred Qualifications: (desired)Bachelor?s Degree in Computer Science, Information Technology or related field1 or more years of supervisory experienceApply for this job.