Network Service Manager

Job Listing No: 9740000

Network Service Manager

About Syngenta:Syngenta is a leading agriculture company helping to improve global food security by enabling millions of farmers to make better use of available resources. Through world class science and innovative crop solutions, our 28,000 people in over 90 countries are working to transform how crops are grown.
We are committed to rescuing land from degradation, enhancing biodiversity and revitalizing rural communities.About this Job:Responsible for managing Network Services delivery for NA and LATAM regions services. Responsibilities includes:
Service Management: manage the total scope of IS delivery (Cost, Quality and Time)
Relationship Management: maintain good relationship with Syngenta Stakeholders Supplier Management: manage and build sustainable relationships with Strategic PartnersEssential Duties & Responsibilities:
Accountable for their area of responsibility, operating and improving services and compliance in alignment with global policies and standards
Drive Service Management leading to SLA achievement and high level of customer satisfaction
Focus and drive service SLAs that is not meeting expectations working collaboratively with stakeholders
Owns regular service performance (platforms and suppliers)
dashboard reporting on KPIs and SLAs/OLAs
Manage cost of delivery by looking at better ways to provide service in a cost efficient manner
Incident, problem, escalation, configuration, release and capacity management
Compliance with all Internal and External Audit observations
Smooth transition of projects into production. Achieve run stabilization within 2- 3
months
Build a healthy and working relationship with key stakeholders Identify and drive service improvements effectivelySkills:
. Overall 10 years of IT experience, of which 6-8 years of professional IT Global Service delivery/ management experience is preferred
Computer science, engineering or technical related degree
ITIL V3 experience certification desirable
Excellent communication around issues, managing escalations, opportunities and documentation skills with attention to detail
CCNA / CCNP Certification is a desirable; Core Network Technical individual growing up to operations role would be preferred
Network Admin & Operations : LAN, WAN, IPT strong backgroundAdditional Knowledge, Skills, Traits & Abilities:
Solid experience in client facing and managing outsourced partners
A team player with a collaborative attitude, proactive and ability to work under pressure
Requires on-call support during P1 / major Incidents________________________________________Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Family and Medical Leave Act FMLA Equal Employment Opportunity Commission's EEOCEmployee Polygraph Protection Act EPPA

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