North America Customer Experience Manager – #01DB8

Job Listing No: 9740000

North America Customer Experience Manager – #01DB8

Monsanto has a business objective to foster a culture of customer centricity throughout the organization to enhance our ability to deliver profitable and sustainable growth in all of our key markets and segments. We have developed comprehensive customer orientation skills and capabilities supported by rigorous data, tools and training, bringing expertise to all activities across the business.The role of NA Customer Experience Manager is a key enabler in achieving this objective.Roles and Responsibilities:??? Leads customer centric thinking and processes across the organization, guiding functional teams to work together for optimum customer experience delivery??? Develops insights through analysis of customer data across multiple sources to inform the business of experiences that have a negative impact and opportunities for profitable growth??? Manages problem resolution system including data coordination, supplier management, response guidelines, open case tracking??? Works with marketing and commercial functions to design, orchestrate, and improve the customer experience with the objective of increasing revenue through improved loyalty, reduced churn, and growth in customer value??? Identifies Monsanto???s investment priorities, areas of focus and areas of improvement for the customer experience, and drives measurable change through Monsanto leadership, the Customer Experience Council(CEC), and Customer Champions??? Develops a sustained communication program to share the vision and celebrate successes??? Elevates the customer experience skills required across all teams; influences the on-boarding and training strategy and content to build the customer focused core strength across MonsantoQualifications:QualificationsRequired Skills/Experience:??? Bachelor???s degree in a business related field??? 10+ years of progressive experience driving customer service, customer relationship management, operations, and customer revenue excellence??? Strong operational, marketing, and financial background??? A motivational change agent; a strategic leader who can successfully initiate and lead the execution of initiatives to drive profitable change??? Proven ability to break down corporate and department barriers with an ability to influence and engage stakeholders??? Highly skilled in working across functions throughout Monsanto and building cohesive cross-functional teams??? Analytical business savvy to identify key issues, root causes and opportunities to improve, and the ability to lead Monsanto to action for improved business results ??? Excellent communicator (written/oral) at all organizational levels and with all teams; exceptional presentation skillsDesired Skills/Experience:MBA Who is Monsanto? Monsanto is an agriculture company with more than 20,000employees focused on making a balanced meal accessible to everyone. We work to help farmers produce food in a more sustainable way. We think about how our food is grown so farmers have the tools they need to have better harvests.We believe that bringing diverse perspectives together is the most effective way to develop creative solutions to some of the world???s biggest challenges. Career opportunities at Monsanto range from farming, plant breeding and engineering to marketing, environmental science, IT and many other areas. We???re always looking for exceptional professionals interested in developing a strong career while collaborating to develop solutions for sustainable agriculture. Sound like a job for you?Why work with us???? Life at Monsanto means collaborating with dedicated professionals in astimulating environment.??? Our people demonstrate our winning culture through positive and meaningfulrelationships.??? You will work with market leading brand products in a global organization.??? We provide competitive salaries, excellent benefits, and some of the bestcareer development opportunities in the industry.??? Monsanto is named Great Place to Work in many countries around theworld.??? Join our global team where your contribution will make a real difference!

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