Operations Manager

Job Listing No: 9740000

Operations Manager

Details: The Operations Manager has complete responsibility for inbound operations, outbound operations or a functional process responsibility within the fulfillment center on a specified shift or across multiple shifts. Responsibilities: • Lead and supervise a team of Area Managers (2-5 front-line supervisors depending on location) and 100-300 hourly associates in outbound or inbound operations within the Fulfillment Center. • Responsible for the overall safety, quality and performance and customer experience of the shift. • Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. • Accountability for meeting and exceeding operational goals. • Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs. • Mentor, train and develop teammates for career progression and learning • Ability to develop and share best practices across the shifts and network. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Additional Job Elements: • Lift and move totes up to 49 pounds each • Regular bending, lifting, stretching and reaching both below the waist and above the head • Walking in the FC and around area with great frequency; facilities are over a quarter mile in length • Must be able to stand/walk for up to 10-12 hours • Should be able to work in environments with variable noise levels, lighting conditions and temperature variation • Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) • A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience • Direct management experience for a salaried employee population and its performance • Experience with performance metrics, process improvement, and Lean techniques(how, when, who) • Candidates must be flexible to work weekends and/or overnight shifts regularly • Degree in Engineering, Operations or related field and MBA preferred • Experience with a contingent workforce during peak seasons • Ability to handle changing priorities and use good judgment in stressful situations • 5+ years management experience in a manufacturing, production or distribution environment • Interest in long-term career development through assignments in multiple FCs across the nation. Amazon offers competitive packages including comprehensive health care, 401(k), restricted stock units, growth potential and a challenging and exciting work environment. Amazon is an Equal Opportunity Employer.

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