P2P Corporate Card Manager
Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.The P2P Corporate Card Manager (CCM) is responsible for administering the corporate credit card programs, to include but is not limited to card & system maintenance, data analysis, audits, report creation & distribution. P2P Corporate Card Manager (CCM) is responsible for building and maintaining relationships with internal and external parties, researching account activity, best practices and options in conjunction with company initiatives.Oversee the Corporate Card Program”s goals and objectives, providing procedural guidance and technical assistance to employees. Monitor and maintain the card program and contributes to the development, implementation, and maintenance of the corporate card policies, procedures and program metrics. Perform audits of corporate card transactions and expense reports to ensure proper card usage. Elevate issues to senior management.
* Program Management: Serve as the sole primary contact for all aspects of Zoetis” expense card programs, including card issuance process from application to distribution, policy maintenance, and enhancements; Manage the relationship with the Company”s card provider(s), extracting maximum value from the partnership; Serve as an expense card “help desk” answering cardholder questions; Make recommendations for changes in the Company issued credit card and T&E policies based upon internal/external trends and update policy documentation upon management”s approval of these changes. * Audit and Control: Conduct routine and random account audits to detect potential fraud, liability, circumvention, and inappropriate business/procurement activities; Ensure compliance with company policies, procedures, and report exceptions to employees and, as necessary, to their managers and/or Internal Audit. Ongoing and random spot checks are performed as deemed necessary by GPO and/or Finance leadership. The CCM prepares and submits reports and/or metrics detailing the audit findings. * Spending Limits: Monitor individual and single transaction credit limits and adjusts as necessary with the goal of minimizing the organization”s overall credit and risk exposure. * Card Distribution and Termination: Guide the card application, approval, and distribution process; Communicate and identify employee non-adherence to policy; Identify potential cardholder issues and terminate cards in accordance with card policy. * Span of Allowable Purchases: Evaluate, on an ongoing basis, the types of transactions that are occurring for trends and potential fraud and misuse as well as compliance to Procurement”s preferred purchase transaction protocol. Where misuse is detected, collect all pertinent information for further management action. * Use of Card Data: Serves as an analyst and liaison for other members of the Strategic Sourcing and Procurement Department, especially as it relates to opportunities to improve the overall cost and efficiency of purchased products and services; Create management, business unit, and metric reports for distribution with further analysis on corporate card activity (declined charges, program non-compliant activity, outstanding unreported charges, and activity by merchant or MCC code) and follow up as necessary. * Training and Communication: Provide initial and refresher cardholder training for new card users on systems such as the expense reporting platform (Concur) and card provider system (Access Online); Prepare and publish user tips, aids, and other methods of communicating expectations and requirements to the cardholders” benefit; Guide users on the travel and expense management program and troubleshoot issues on those programs as necessary. * Overall program management: Exhibit an overall professional and personal attitude that projects a positive image while fostering an excellent working relationship with existing and future users and consumers of reporting information; Develop collaborative relationships with business groups and locations to ensure an open and productive line of communication to project an image of service and confidence in the direction of Strategic Sourcing as well as the Company. The incumbent must exhibit detailed and real-time follow-up with requests from cardholders, managers of cardholders, GPO, and card provider(s) to resolve card-related issues. The CCM maintains the most current knowledge of card management systems and reporting capability to provide up to date training and troubleshooting on card provider(s)” software. Job ExperienceExcellent customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.At least 6 years related experience preferred, or equivalent combination of education and experience. Intermediate to advanced knowledge of Microsoft Office suite (to include Excel, Word and PowerPoint) strongly preferred; working knowledge is required.Concur and American Express (AMEX) experience a plus. EducationBachelor”s Degree or equivalent combination of education and experience preferred.