PC Support Analyst

Job Listing No: 9740000

PC Support Analyst

?The corporate headquarters of Helena Chemical Company, a national, agricultural chemical company, has an immediate opening for a PC Support Analyst.?JOB REQUIREMENTS1.? Two-year technical degree and three to five years experience supporting PC hardware and software in a networked environment, including installing and configuring applications and operating systems or equivalent combination of education and experience.2.? Experience in a customer service environment.3.? Knowledge of Microsoft operating systems.4.? Knowledge of Microsoft suite: Microsoft Word, Excel, Access, Outlook, & PowerPoint.5.? Knowledge of Internet Browsers.6.? Demonstrated excellent interpersonal skills.7.? Demonstrated excellent customer care skills.8.? Demonstrated written & verbal communication skills.9.? Demonstrated ability to follow detailed documented procedures.10.? Demonstrated ability to manage time effectively.11.? Good problem solving skills.12.? Ability to work both independently and as a team member.13.? Ability to set priorities and work on multiple tasks.14.? Knowledge of TCP/IP, DHCP, DNS, Point to Point Protocol (PPP), the World Wide Web, and routing protocols a plus.?JOB DUTIES1.? Provides technical, operations, and training support to users of company's personal computers, either by telephone or on-site, relative to desktop hardware and software packages.2.? Performs hardware diagnostics and coordinates repairs. Assists in planning and designing PC support systems. Acts as liaison for data transfer systems design and implementation.3.? Identifies and initiates resolutions to client problems and concerns, associated with office automation equipment, hardware and software to the client?s satisfaction.4.? Maintains software and hardware registration and inventory to provide upgrades as necessary and insure appropriate security levels are maintained.5.? Installs and tests personal computers, printers, and other peripherals6.? Configures operating system, applications software programs.7.? Provides support of Desktop and LAN resources including break/fix activity, by responding to problems issued from the Help Desk.8.? Maintains documentation concerning PC software and network systems.9.? Develops system administration procedures including user administration, backups, virus detection, etc.?Resumes submitted without salary requirements will not be considered. Pre-employment drug screen and criminal background check are required.No phone calls, please.Helena Chemical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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