Poultry Account Specialist
Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend on.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.Major PurposeProvide optimal customer service support in the Zoetis Poultry Accounts. The Poultry Account Specialist (PAS) is responsible for the execution and follow-up of external and internal customer orders and ensures that correct products are supplied to customers on time and in full. This requires multiple contacts with external and internal customer and with a network of supply chain partners. The PAS acts as a central point of contact for the customer to resolve or assist in resolving any issue.Contribute to the overall strategic sales, marketing and financial objectives for Zoetis. Principal Job Duties Order Processing * Assist customers by processing orders via phone, fax, EDI, and email. * Execute order or billing processing from receipt of the order through invoicing to the final customer, taking into account customer needs, agreed lead times, contractual and legal requirements. * Responsible for ensuring all orders fall within existing pricing, marketing and/or policy parameters established by Finance, Sales, and Marketing. * Assist Logistic Centers on functions such as SKU serial lot and location adjustments, out of balance inventory, special events and other pertinent information.
* Coordinate shipments and product allocation with Marketing Managers, Field Force, Finance and Logistic Centers to maximize order fulfillment.
Service Internal/External Customers * Act as Zoetis liaison and primary point of contact for assigned Poultry customers * Assist sales and marketing colleagues by providing internal service * Ensure that complaints are handled promptly and that appropriate corrective and preventive actions are taken. * Research and resolve customer free goods reports and reported discrepancies. * Review and process customer requests for authorization to return product according to Zoetis Returns Goods Policy. Colleague Development * Participate in the development and the setting of parameters for marketing offers related to current work assignments.
* Participate in on-going training and Customer Service initiatives, acquiring and maintaining a full knowledge of products and their use in order to detail features and benefits to current and potential customers and provide answers to customer inquiries. * Participate in the development, on-going review and adherence to SOPs and compliance for all functions performed within Zoetis Customer Service. * Make outbound calls as assigned for specific marketing/sales/business strategy campaigns. * Other duties as assigned. Qualifications: * Associates or Bachelor”s degree preferred. High School diploma required * Minimum of 1 year Zoetis Veterinary Customer Service experience preferred * Ability to provide phone coverage between 8:30-5, as needed based on department scheduling * Excellent team player with a customer-oriented and pro-active approach * Stress resistant and able to work with deadlines * Full understanding and use of SAP functions * Understanding and experience with call center telephony package and ability to follow assigned work schedules to ensure daily phone coverage is maintained and phone metrics are achieved * Analytical and organizational skills, along with attention to detail and a high degree of accuracy * Excellent verbal and written communication and problem-solving skills * Process oriented; able to contribute in creating new procedures * Microsoft Word, Excel, Outlook, and Internet Explorer applications experience * Knowledge of Zoetis accounts, products, pricing and programs, preferred