Principal Support Engineer – Named Accounts

Job Listing No: 9740000

Principal Support Engineer – Named Accounts

Draper, UT – Serve as first contact for technical support issues and work through the resolution. Lead escalation response. Drive elimination of any customer or internal bottlenecks impeding problem resolution. Develop ongoing relationship with customer and become their advocate. Provide proactive guidance and encourage adoption and assist in deployment of new product releases. Manage the status and internal and customer communications of service requests, product requests, defects, customer project plans, etc. Collaborate with support management to orchestrate support response beyond the DSEs direct capability. Conduct regular reviews (at least quarterly) of service delivery quality, industry threat assessments and solicit feedback on service delivery and product capabilities and quality. Manage the logistical aspects of any events, on-sites, or remotely attended customer facing events in order to fulfill Platinum Plus agreement obligations. When needed, travel to customer sites … – Permanent – Full-time

Apply for this job.




Similar Jobs For "Principal Support Engineer – Named Accounts"



 Jobs by Indeed job search

Principal Support Technician

Company: Southern Glazer’s Wine and Spirits
Location: Arkansas
The Principal Support Technician provides Tier 3 support for end users requesting technical support for IT-related problems.... To apply for this job vacancy in Southern Glazer’s Wine and Spirits you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 5 hours ago

Venture Principal - Boston, MA

Company: Shell
Location: Boston, MA
Use networks inside and outside Shell to support due diligence. This role blends technology, commercial, and financial elements where the Venture Principal... To apply for this job vacancy in Shell you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 hour ago

Data Science Intern

Company: Sikka Software
Location: San Jose, CA
Principals only please. We are looking for a Data Science Intern who will support our product, sales, leadership and marketing teams with insights gained from... To apply for this job vacancy in Sikka Software you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 5 hours ago

IT Support Specialist I

Company: Hunter Warfield
Location: Tampa, FL 33614
Ability to implement and maintain a proactive support environment with Windows configurations on thin client/PC/server support.... To apply for this job vacancy in Hunter Warfield you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 4 hours ago

Technical Support Specialist Level 2

Company: JAGGAER
Location: Morrisville, NC
The Technical Support Specialist Level 2 is responsible for second level technical support for assigned JAGGAER product lines.... To apply for this job vacancy in JAGGAER you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 2 hours ago






Note: This job listing with titled "Principal Support Engineer – Named Accounts" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.