Cognizant – San Jose, CA – Qualification: Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility: Stakeholder/Business Management: – Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues. – Respond through email and chat. – Provide updates and submit reports related to own area of work. – Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken. – Identify & suggest Business improvement opportunities. – Identify & drive opportunities to enhance service delivery & Customer experience. – Identify cost optimization opportunities. – Drive business excellence to value to client. Customer Relationship Management: – Provide information, educate customer, troubleshoot, probe and fix issues. People/Team: – Contribute to and participate proactively in kno… – Permanent – Full-timeApply for this job.