Professional Services Veterinarian
Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend on.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.ROLE DECRIPTION:The Professional Services Veterinarian provides superior customer support (technical, business, strategic etc.) so that the diagnostic business may achieve a sustainable competitive advantage.Be viewed as a leader and valued advisor to commercial and operations personnel by providing a high level of technical and business expertise on education for customers and support of the sales force matters related to veterinary medicine and the veterinary industry. RESPONSIBILITES:Matrix Management: Work effectively and collaboratively with sales, marketing, veterinary professional services and sales learning teams.Sales Area Support: Partner with Area Business Manager (ABM) to develop and successfully achieve the Area”s business strategy and objectives (e.g. collaborate and communicate effectively with ABM, positively influence customers and colleagues, support sales colleague development through coaching aligned with technical and business opportunities/strengths).Inquiries/Complaints: Provide sound technical advice on routine inquires. Respond quickly and effectively to customer inquiries/questions/complaints, fulfill regulatory requirements and follow corporate guidelines with respect to adverse event reporting. Customer Support: Assess and understand customer needs and flex (approach, communication style, content, method of delivery) as needed to effectively address their needs. Customer interactions may include formal presentations, roundtable discussion facilitation, one to one conversations/communications etc.).Marketing Support: As requested, contribute to the development of technical or marketing presentations/materials. Review sales materials for technical accuracy, medical appropriateness and utility to customers and field force.Training/Education: Support training and development needs of sales colleagues, peers as required.Professional Organization / University Liaison: Attend selected VMAs and professional organization meetings; As needed, establish relationship with key organizations to promote and enhance image of Zoetis. Develop effective communication/support with assigned Colleges of Veterinary Medicine faculty and students as needed.Projects/Tasks: Actively participate on Zoetis project teams, as assigned. Complete any other work related tasks as assigned by the Director, CAD US Veterinary Professional Services Team.Personal Development: Maintain commitment to your personal and professional growth to enhance your relevance, impact, and engagement. Stay current in assigned areas of veterinary medicine; with Manager, formulate and implement personal development plan.
QUALIFICATIONS:Doctor of Veterinary Medicine degree or equivalent.Current and active veterinary state license, in good standing (from the United States).3+ years post DVM/VMD: Minimum of 3 years in small animal general clinical practice. May include additional years of experience in academia, research, military or industry.Excellent interpersonal and communication skills.Strong relationship building skills.Ability to travel (intraweek and occasional weekend travel required).KNOWLEDGE AND EXPERIENCE Advanced degree (e.g. MBA or ABVP board certification)Experience presenting educational programs.