Rail Services Biller
CHS has an exciting opportunity in our Grain Marketing Rail Services group. We are looking for a Rail Services Biller. You must have excellent communication skills, both verbal and written, and be detail oriented.
This position may require overtime, evening and weekend on call duties on a consistent rotational basis or, work a flex schedule to include second shift and/or weekend schedule. You will:Communicate daily with several departments internally as well as the various departments of partner railroads.Initiate shipment documentation to railroads (bill of ladings) and manage the day to day diverse needs of the rail services group with regards to billing. Review data for deficiencies, resolve discrepancies with merchandisers and input rail billing instructions into CMIS mainframe (green screen) and various online systems.Create final shipment documentation (bill of lading) by compiling, filing, sorting and establishing rail data priorities and submit via EDE with positive confirmation of waybill to meet deadlines described by individual railroads.Verify entered rail billing data by reviewing, correcting, deleting or reentering data; assisting merchandisers and accountants when information is incomplete or missing.Assist merchandisers with diversions and similar rebill requests by acquiring permission and rate protection from railroads.Compile and distribute quarterly shipment volumes and trends report as well as relevant accessorial charges for various partner railroads.Assist customers with various transportation and logistical needs.Maintain administrative duties by distributing incoming mail, coordinating documentation to shippers and railroads and answering incoming phone calls efficiently.Contribute to team goals by accomplishing related results as needed.Provide various solutions and associated costs for each when correcting or redirecting railcars.Coordinate the reduction of overloaded and unbalanced railcars.File and negotiate loss and damage claims on product and railcars with rail carriers.Research and file various rail allowance claims, track payments, identify and verify justification of pay variances.Track and Trace shipments to ensure billing is active and moving correctly.Work with carriers and external customers to return astray railcars.Help research, dispute or negotiate miscellaneous charges.Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. Basic Qualifications: (required)High school diploma or GED1 plus years of customer service experience to include:Keyboarding, 10 key and data entryAbility to work overtime including evenings and/or weekends Preferred Qualifications: (desired)Associate?s degree in Business, Logistics, Supply Chain Management or AccountingBasic understanding of railroad operations, rules and regulationsTransportation billing experience or knowledgeSAP TM ExperienceProficient in Microsoft Word, PowerPoint and Excel