Refrigeration and Technical Services

Job Listing No: 9740000

Refrigeration and Technical Services

Refrigeration and Technical ServicesPosition Open Now 1.       Job Description SummaryInstall, Maintain, and Repair dairy equipment from milk cooling to robotic milking.Veterinarian’s Outlet is a professional dairy services organization that sells a wide range of products and services necessary for the efficient operation of large herd dairies.  The ownership and staff include practicing veterinarians, some with advanced degrees ranging from epidemiology to business, technical staff including experienced service technicians and animal scientists, and a well educated and trained office staff.  We use state of the art business hardware and software.The basic functions of the Refrigeration and Technical Services personnel of Veterinarian’s Outlet is to provide installation, maintenance, and repair of Delaval equipment on large dairies. This will include all dairy equipment including milk cooling, milking, and automation equipment, eventually including robotic milking units. Additional opportunities include equipment such as Hoof Count automated foot baths and consumables such as dairy chemicals, liners, animal health supplies, milk lab services, and dairy design and operation consultation.The Refrigeration and Technical Services personnel will earn new customers by developing a reputation as a problem solver for the dairy industry.The Refrigeration and Technical Services personnel will develop new marketing ideas by being in close contact with, and thoroughly familiar with the needs of the large herd dairy industry in western Texas from Dublin to San Angelo and on up into the panhandle.This position can be based at any of our locations in Texas:  Dublin, Hereford, or Hartley. Scheduled work and supervision of technicians will occur at all these locations. 2.       QualificationsRequire: 4 years supervised refrigeration experience, or equivalent, and eligible to take the refrigeration contractors exam or has a current Refrigeration Contractors License.Require: A commercial driver license with HazMat endorsement, to assist with deliveries as needed and practical.Prefer: 2 years dairy equipment service experienceThe successful applicant is:A competent service technician.Comfortable meeting dairy people on farm.Eager to learn about the technical aspects of the dairy industry.Ready to develop a reputation as an industry expert.The physical requirements are walking and lifting, turning the head and torso, reaching, grasping, bending and flexing the arms, legs, wrists, hands, and fingers.  Must be able to climb on equipment.  The sense of being able to see, hear, and having full power of speech are required. Must be capable of operating equipment such as a forklift.Must be able to communicate verbally and in writing in English to interact with customers and co-workers.  Ability to communicate in Spanish is highly desirable.  Must be organized and able to manage time effectively. 3.       Reporting relationshipsThe technical service personnel report directly to the owner of the business, Al Harper.Registered service technicians will report to the Refrigeration and Technical Services person.Team work is expected and will lead to success. 4.       Working conditionsThis is a highly visible position and requires appropriate dress and behavior.Will at times work in a climate controlled office with moderate noise.Will often work in/on customers’ premises which are not climate controlled and are subject to extremes in temperature and conditions that include moving around machinery and materials.Work days will be 8 to 10 hours and may include nights and weekends.This position will require some travel. The travel will be primarily to customer locations in all types of weather, within reason and safety. Occasional travel to Vet Outlet locations in Texas and New Mexico will be required.  Travel anywhere in the country to attend continuing education seminars will be required from time to time. 5.       AuthorityThe owners shall grant authority to the Refrigeration and Technical Services personnel to assure the successful completion of all assigned responsibilities and duties.Ability and authority to diagnose and repair dairy equipment at his own discretion.To quote sales prices up to a maximum of $10,000 without approval of the ownersTo make sales deals with a minimum gross margin of 22% without approval of the owners,To sign as the company representative on sales contracts within his/her authority limits or as authorized by the management, Al Harper.To solicit new and existing customers.To contact vendors as a representative of the company and to arrange for purchase quotations. 6.       Responsibilities include but are not limited to:Installation, repair, and maintenance of all milking parlor, milk room, and machine room equipment on dairies.Maintaining current client business by functioning as a technical services representative and assuring satisfaction.Producing new client business by promoting technical services sales.Assuring that all filing of documentation is accurate and done in a timely manner.Assure that all promised delivery dates are met to the customers’ satisfaction.Work within the limits of all local, state, and federal laws. 7.       Duties include but are not limited to:Install, Maintain, and Repair dairy equipment.Maintain current business by providing high level technical service in the area of dairy equipment, milk quality, and mastitis control.Serve as the primary customer problem solver and technical services representative.Provide deliveries as needed.Maintain work area, truck, and sales literature in a neat and clean manner.Answer customers’ questions, in person or on the phone, regarding services, product use, and cost.Advise customers as to the best products and services to meet their needs.Serve as a technical advisor to other employees.Maintain an awareness of current dairy industry trends.Transact all business in an ethical and legal manner.Maintain cooperative and positive working relationships with customers, co-workers, and the business community.Maintain a well groomed appearance as appropriate for the position.Any other duties that the owner may feel necessary to assign. 8.       Measure of performanceThe owner is satisfied with the quantity and quality of work completed.Customer complaints are minimal and quickly resolved,Billed hours are at least 70% of clock hours after allowance for training and development time. 9.       Compensation depends on experience and credentialsBase wage:  $25 to $40/hourRefrigeration Contractors License monthly bonus: $1000An appropriate business vehicle for use while working. All personal use of the vehicle, including commuting to the work site, should be recorded and documented. All expenses such as gas, repairs, maintenance, and insurance will be covered by the business.  Traffic and DOT citations will not be covered.  Please stay informed of all regulations that pertain to our business and stay within the legal bounds. Please use your fair judgement regarding vehicle use and expenses for business.Medical insurance will be provided for you if needed. If you can be covered under your spouse employment policy that will be beneficial to us all. You can cover your family pre-tax through the Vet Outlet medical plan.You will be eligible to participate in the company retirement plan on the second proximate January 1 after your start date.  We use a SIMPLE IRA plan and will match your voluntary contribution up to 3% of your gross salary. Your voluntary contribution can exceed this 3% limit for the business.6 paid holidays per year: New Year Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.Based on full time employment, you will earn ½ day per month vacation time during the first 12 months of employment, 1 day per month for year 2 to 15, and 1.5 day per month thereafter. Unused vacation time in excess of 10 days will be paid and adjusted off at the end of each corporate year, February 25.5 days personal leave for illness or funeral in your immediate family which includes you and your spouse, parents, siblings, and children. We will invest heavily in your training and development during the first years of your employment and thereafter, expecting a return on that investment.  If you should leave our employment for a similar position in Texas, New Mexico, or Oklahoma, with less than a 6-month notice, you will be expected to reimburse the business for training expenses, related travel, and compensation while training, incurred during the previous 12 months. Everything is open for discussion. The Texas Department of Licensing and Regulation ( will give special consideration to recently discharged veterans with the appropriate MOS codes to expedite licensing:Army:                    51L, 51CNavy:                     4291, 6104Air Force:              3E111, 3E131. 3E151, 3E171Marine Corps:        1161 For additional information contact Al Harper at or via cell phone at 254-485-0647.

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