Reproductive Services Specialist
Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend on.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.Location: Kansas City, MO Job Requirements * Promote positive awareness of Zoetis Reproductive Services and products to storage customers and veterinarians * Respond professionally, effectively and with timeliness to all customer inquiries and requests * Process and document shipments, semen dispositions, credits, transfers and thaws accurately and in accordance with Zoetis SOP”s. * Address and correct reproduction file or inventory discrepancies as necessary. * Communicate discrepancies or customer”s issues to Manager in a timely manner * Communicate with the USDA for accurate documentation and sealing of international shipments * Ability to prioritize and multitask as well as communicate effectively with self-assurance * Ability to work in team environment. * Assist in maintaining up-to-date regulatory requirements for domestic and international shipments to effectively assist customers and colleagues with outbound and incoming shipments, and storage of frozen semen. * Maintain knowledge of relevant Reproduction Services products, services and practices. * Assist in maintaining Dewar fleet, liquid nitrogen tanks and relevant supplies * Successfully utilize Secure Lineage and SAP for semen inventory, storage and shipping * Assist with monthly billing of storage customers * Utilize effective verbal and written communication with your team, colleagues, and external stakeholders * Actively participate in Zoetis meetings, conference calls and all relevant opportunities * Support Sales and Marketing colleagues in achieving growth for Repro Services * Support key business strategies and services, and any projects assigned to the department, as needed * Provide feedback from customers which may be relevant for development of Zoetis marketing plans and materials * Participate in initial and ongoing training to enhance knowledge and skills * Assist in the update and creation of SOP”s, as needed * Must be able to lift a minimum of 50 lbs. Excellent hand/eye coordination for manipulating small objects. * Excellent computer knowledge (i.e. Microsoft Office), SAP experience preferred Required Education and experience * Bachelor”s Degree preferred; Associate Degree or Experience will be considered * Minimum 1 year experience in Customer Service required * Minimum 2 years” experience as laboratory, veterinary or insemination technician requiredApply for this job.