RMA Supervisor

Job Listing No: 9740000

RMA Supervisor

Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend on.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.The RMA Supervisor is responsible for the day to day supervision of the Repair Technicians. The Supervisor ensures compliance with all policies, procedures, safety, quality, and regulatory requirements. JOB RESPONSIBILITIES: This job description reflects assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. * Directly supervises and provides technical leadership to Repair Technicians. * Ensures adherence to departmental DOPs and SOPs. * Extracts data from ERP or CRM systems and creates basic reports. * Reports departmental metrics in an accurate, clear, concise manner. * Implements IPC inspection procedures. * Assures that released RMA product meets all factory requirements. * Tracks RMA WIP and adjusts resources to meet repair requirements * Maintains accurate and complete documentation. EDUCATION and EXPERIENCE REQUIREMENTS:Applicants are required to have a high school diploma or equivalent (GED). A Bachelor”s degree in electronics or related field is preferred. Supervision experience and knowledge of ERP system are also desired. TECHNICAL SKILLS REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Proven leadership and supervisory skills * Working knowledge of ERP systems to monitor transactions. * Ability to effectively collect and present data. * Knowledge of IPC standards. * Understanding of electronic circuits both digital and analog. * Working knowledge of electromechanical assemblies. * Ability to read technical drawings and schematics. * Computer proficiency with email, computer training, Microsoft Office, JMP, and Databases. * Excellent written and oral communication skills (in English). * Strong interpersonal skills and organizational skills, and excellent attention to detail * Commitment to follow established policies, practices, procedures. Physical Requirements: While performing the duties of this job, incumbent must be able to access all areas of the facility and utilize Personal Protective Equipment as needed.

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