Sales Support Consultant – Johnston
The Sales Support Consultant will ensure exemplary customer service and support is provided to sales representatives, dealers and field sales employees by defining processes to support the Sales Support Staff. This position serves as the expert across multiple systems coordinating consistent implementation, execution and alignment of processes.
Responsibilities include, but are not limited to:
Training Sales Support Staff on new or redefined processes to ensure consistency among the team. Maintaining an expert knowledge level of sales programs, supply processes and sales systems to ensure a high level of service and productivity.
Accountable for system and/or program issue escalation and resolution for the Sales Support team. Coordinate and identify training needs for Sales Support Staff with Sales Support Supervisors.
Create, maintain and train on new job aids and processes Coordinate and facilitate training and calls with locations Monitor metrics and identify where further training is needed Serve as process owner for customer service processes within the Sales Support Team. Actively resolve problems through solution based methodology.
Demonstrate leadership skills with the ability to interact, persuade, influence and negotiate.
Serve as systems expert and contact for system needs specific to process area, proactively resolving issues and identifying enhancements needed. Specific Responsibilities:
Units focused including but not limited to Shared Warehouses, Shared Bins, LP???s, Promoters, Trubulk, Probulk, Batch Tracking, Replant, Product Transfers and Units Settlement
SAP R3 questions and training including inventory movement errors and ZNA transactions
Delivery Creation Processes back up including working with plants, RDC???s and XPO
Connex processes and training that is related to units focused items Qualifications: Qualifications
Bachelor???s degree in Business, Marketing, Finance, or related field or equivalent 3-5 years of related customer service and/or agricultural experience that includes supervisory leadership experience Demonstrated ability to lead, manage and implement change Ability to learn the seed business as it relates to supporting the Sales force PC experience with basic skills in different software applications (i.e. Excel, Word, ACCESS, PowerPoint, R/3) Demonstrated ability to effectively organize and prioritize workload and work in a multi-task environment Strong communication skills (including telephone, e-mail and presentations skills) and ability to communicate accurate information Demonstrated ability to effectively communicate with diverse groups of people in a positive manner with the ability to analyze and solve problems in an empowered, self-directed/managed work environment Outstanding customer service skills Proven training and facilitation experience Must be results oriented with the ability to gather and interpret information from a variety of sources to provide effective leadership to the team supporting the process in addition to effectively reporting on an ongoing basis, key indicators to assist senior managers with program decisions Ability to analyze and solve problems in an empowered self-directed/managed work environment Demonstrated organizational skills