SalesForce.com Seeds Engagement Lead

Job Listing No: 9740000

SalesForce.com Seeds Engagement Lead

SFDC Seeds Engagement Lead
Minneapolis, MN
About SyngentaSyngenta is a leading agriculture company helping to improve global food security by enabling millions of farmers to make better use of available resources. Through world class science and innovative crop solutions, our 28,000 people in over 90 countries are working to transform how crops are grown. We are committed to rescuing land from degradation, enhancing biodiversity and revitalizing rural communities.
As the Salesforce.com (SFDC) Seeds Engagement Lead, you will partner with a variety of stakeholders to maximize efficiency and capitalize on the full features and benefits of Salesforce.com for the Seeds organization. Key collaborators will include the Salesforce.com Manager, as well as our Sales Services, Field Force Effectiveness & Training, IT, and WAR Room teams.
In this role you will demonstrate your extensive Salesforce.com experience, excellent communication skills, strong technical understanding of Syngenta systems, and be comfortable interfacing directly with end users and key stakeholders. You will develop a deep understanding of their requirements in order to enhance, implement and promote user engagement that enhances the Seeds customer experience. In addition to the responsibilities listed below, you will also provide training, promote engagement, track new releases, and keep current on Salesforce.com solutions.
Essential Duties & Responsibilities:
Accelerate the Account Management activities within Salesforce.com to enhance the experience of our reseller and grower customers
Champion SE Account Management activities related to Salesforce.com including driving usage, user training, trouble-shooting incidents, partnering with the COE for incidents/enhancements and extensive functionality testing
Serve as the connection point for key champions within Seeds business (Commercial Units, Sales Services, Grower Commercial Operations, Biofuels & Technical Operations, Field Force Effectiveness & Training, WAR Room, Marketing, Finance, & Seeds Production Operations)
Drive and monitor engagement metrics across all Seeds users
Roll-out training and engagement plan to support new and existing functionality with Seeds users
Lead and support user acceptance and regression testing related to the Seeds business
Engage with commercial business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce.com functionality
Demonstrate Salesforce.com capabilities and Syngenta systems knowledge to solve business problems
Support/Facilitate requirements workshops, documenting detailed functional, technical, reporting, and data requirementsSkills:
Education &
Experience:
Bachelors Degree in a relevant disciplineExceptional knowledge of Salesforce.com functionality
and usageGeneral sales, marketing and
technical skills; Supply and/or Planning knowledge, product portfolio and
segment understanding; good understanding of customer and distribution channelsUnderstand Syngenta commercial
business, including go to market and channel strategies preferredPossess technical knowledge of
Syngenta systems and data flows preferredAdditional Knowledge,
Skills, Traits & Abilities:
Excellent communication verbal & written skillsAbility to interact with individuals within all levels
of an organizationAbility to multi-task, meet deadlines and stay calm
under pressure.Flexibility to meet continuously changing priorities
and challenges.General Knowledge of Microsoft Excel Demonstrated analytical skills and
comfort with data, metrics and statistical Syngenta
is an Equal Opportunity Employer and does not discriminate in recruitment,
hiring, training, promotion or any other employment practices for reasons of
race, color, religion, gender, national origin, age, sexual orientation,
marital or veteran status, disability, or any other legally protected status.
Syngenta
Contact Information:
please contact the
Service Desk atrecruitment.na@syngenta.com
Family
and Medical Leave Act FMLA
Equal
Employment Opportunity Commission's EEOC
Employee
Polygraph Protection Act EPPA

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