SAP Hybris Dev Ops/System Administrator
Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend on.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.Zoetis is in the process of implementing a Global eCommerce (B2B) and Field Force Ordering solution based on SAP Hybris platform. The Zoetis Information Technology Services (ITS) organization has the charge to build, maintain and enhance this platform for our growing needs.
We are seeking Hybris experienced, passionate, and dedicated individual who can join the Zoetis ITS team to provide SAP Hybris Administrator support in implementation of new projects, upgrades, migrations and operations. The Hybris Administrator will work integrally with external service providers, Zoetis ITS infrastructure team, SAP operations team and Hybris application teams to assist in design, build, implement and sustain systems and solutions to support the global Hybris platform. Key Responsibilities: * Responsible for SAP Hybris Administrator support in implementation of new projects, upgrades migrations and operations. * Responsible for Hybris system architecture, and design integrations with third party tools like CDNs and others. * Responsible for installation and maintenance of cluster based Hybris commerce systems * Contribute to the global deployment of SAP Hybris across various business functions * Responsible for system performance tuning, critical job monitoring, daily system health checks * Participate and provide support in technical emergency events and ensure resolution by engaging and coordinating resources across multiple disciplines no matter when the failure occurs, minimizing business impact and ensuring effective communications. * Work with internal infrastructure teams to enable the implementation, documentation, backup/system recovery, disaster recovery solutions for SAP Hybris systems * Coordinate high availability, backup/restore and disaster recovery exercises. * Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as, feedback on the overall performance of system, processes and tools * Identify and initiate process improvements (continuous improvement) * Work with internal audit to host and support ITGC testing for Zoetis SOX obligations and assist with other operational audits. * Create and maintain production standard operation procedures (SOPs). * Train and transfer knowledge to other team members, users and stakeholders as required Qualifications: Technical/Functional Competencies: * Overall 5+ years of Hybris administration experience for implementation and support. * 8-10 years of Enterprise Administration experience with multiple full life cycle implementations * At least 3 years of system/database administration experience * At least 1 years of SAP IT Project Management experience * Thorough understanding of computer infrastructure and operations, including cloud based solutions. * Ability to perform Hybris hardware sizing and landscape setup. * Hands-on experience to install and upgrade cluster based Hybris commerce systems * Install, configure and administer Hybris Data hub and Solr on single/multi nodes systems. SAP ERP, Data Hub and Hybris Integration and configuration based on SOM and AOM scenarios. * End to end support and troubleshoot HAC, Backoffice, CronJobs, and ImpEx Import/Export, SMTP, Catalogs, Products synchronization and data load from SAP ERP system. * Hybris Application Performance and Monitoring with APM tools. Troubleshooting end user issues in different layers (F5 load balancer, webserver, hybris app, data hub, Solr and database) in hybris landscape. * External tomcat installation, administration and hybris Memory and Cache tuning. Apache webservers proxy, load balance and DNS setup configuration.
* MySQL, Oracle database cluster/stand -alone configuration and administration. Hybris Backups and restore. Disaster recovery planning. * Akamai CDN property group configuration, administration, monitoring cache and troubleshooting.
* Hands-on experience and support Linux administration and configuration on hybris servers. * Assess and implement hybris best practices and Hybris recommendations base on new releases.
* Handle hybris service windows and high priority Incidents in hybris landscape. Coordinating with Infrastructure teams plan daily, weekly, monthly, quarterly tasks and keep hybris application 100% up time. * Hands-on experience with SSH, Linux shell commands and VI Editor * Experience with following Project Tools & Methodologies
* Agile and Scrum Methodology * JIRA * Confluence * HPALM * Service now * Jenkins * TFS GIT * Experience in life sciences / pharmaceuticals industry preferred * Knowledge of SAP ERP basis administration, SAP license, Cloud platforms migration and SAP HANA DB is preferred.
Education & Other Preferred Skills: * Bachelor”s degree or similar education in Software Engineering or Computer Science Engineering * Ability to work in a globally distributed environment * Good track-record of executing in a dynamic, team-based environment * Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing * Demonstrated ability to interact comfortably with all levels of management and staff
Resource Management: * D