October 2019 Job Listing for "associate claims support call team new mail"


associate claims support call team new mail

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Actuary - Data Scientist

Company: CSAC Excess Insurance Authority
Location: Folsom, CA 95630
Fellow or Associate of the Casualty Actuarial Society. Fellow or Associate of the Casualty Actuarial Society (Required). The location is in Folsom, California.
Posted 13 days ago

ESIS Prof Assoc - Claims

Company: Chubb
Location: Overland Park, KS 66213
Assistants with Claims Rep coverage in the team and may perform duties related to the initial investigation of a claim. ESIS Prof Assoc - Claims(Job Number:
Posted 4 days ago

Claim Associate

Company: State Farm
Location: Bloomington, IL 61702
A Day In The Life Of A Claim Associate. Our Claim Associates are committed to helping our customers and claimants through the claims process and making that…
Posted 30+ days ago

Medical Lead, Cross Portfolio Brands

Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services.


Operations Coordinator

ABOUT USEstablished in 1917, Fresno Madera Farm Credit provides quality credit and financial services in California?s Central Valley, headquartered in Fresno. Our mission is to provide access to credit and related services to farmers and ranchers in our region as an efficient organization that delivers service with people that are passionate about creating the best possible customer experience to the generations of farmers and ranchers that we proudly serve. Fresno Madera Farm Credit offers competitive compensation packages and excellent benefit programs.?


Inside Sales and CSR – Ag Equipment

POSITION SUMMARYThis person will be responsible for determining customers needs.  The representative will interact with the customer via phone, e-mail, and in person to understand their application and needs.  Once understanding the customer s needs the representative will develop a quote for the system.  After the configuration is finalized they will ensure the customer has the necessary support during installation and implementation of the LAFORGE system.  This person will support and interact with the territory sales staff to create a seamless customer experience.The individual will provide product support for LAFORGE products, predominantly by phone and occasionally making an in-person call.  Success in this role will require basic understanding in the following areas:Electronics, 12v DC electrical systemsHydraulicsCommunication to determine the customer s problem and implement solutionsThe successful applicant may or may not have knowledge, expertise, or experience in all or any of the above areas.  The selection process will evaluate the applicant s aptitude as an indicator of the ability to acquire the required knowledge. ESSENTIAL FUNCTIONSPromote and support all aspects of assigned LAFORGE product lines to customers and dealers.  Gather, maintain, and communicate competitive product information.Process whole goods and spare parts orders with in the business management platform and maintain dealer information in CRM systemProvide information to dealers highlighting features and competitive advantages of new and existing products to increase product knowledge and sales while working to decrease warranty claims.Create and maintain product information within product support materials.Assist with trade shows, sales meetings, and dealer meetings to promote assigned product lines.Act as the face of the company to the customer and dealer when resolving any issues while representing the company to the highest set of values and accepted standards by following company procedures.  POSITION QUALIFICATIONS        Competency Statement(s)Accountability Ability to accept responsibility and account for his/her actions.Communication, Oral Ability to communicate effectively with others using the spoken word.Communication, written Ability to communicate in writing clearly and concisely.Decision Making Ability to make critical decisions while following company procedures.Ethical Ability to demonstrate conformance to a set of values and accepted standards. Organization Possessing the trait of being organized or following a systematic method of performing a task.Project Management Ability to organize and direct a project to completion.Time Management Ability to utilize the available time to organize and complete work given deadlines.                EducationAssociates Degree (Bachelor s degree preferred) in an area of study that supports the position, and a work history with demonstrated capability is required.          Required SkillsSuccessful experience in product support, inside sales, aftersales support or parts sales.Must have computer skills (Word, Excel, e-mail, social media) and the ability to interface with computer-based CRM systemAbility to multitask and effectively manage priorities.Good interpersonal skills including the ability to effectively communicate with co-workers and customers via email, phone and interpersonal dialog and work as part of a team.Embrace a dynamic and constantly changing workplaceSelf-StarterKnowledge of Agricultural practicesMust have valid driver s license. Location and TravelThis position will be located at the LAFORGE facility in Waterloo, IA.  Travel may be required at times to support sales events or for field service calls.  Travel could be up to 20% seasonally. TrainingNo specific training program exists for this position.  The individual will be expected to learn through experience, study product manuals and documentation, and ask questions for clarification.  LAFORGE does emphasize employee development.  Opportunities will exist to attend specialized training throughout the course of employment. Other DutiesThe position will have other duties not specifically defined above that are essential for the overall success of LAFORGE. 


Associate Medical Lead, Cross Portfolio Brands

Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services.


Technical Support Specialist

POSITION EXPECTATIONSSolve dealer service with urgencyWorking knowledge of complete Kuhn North America product line and service needsServe as the technical expert on his/her assigned product line(s)Helpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systemsESSENTIAL DUTIES AND RESPONSIBILITIES include the following.? Other duties may be assigned.Serve as the technical expert for all after sale service issues for the assigned KNA product line(distributed hay tools, fertilizer spreaders, feedm mixers, etc.).


Field Support Representative (VA/NC/East TN/East SC)

The Field Support Representative supports dealers in an assigned region in preventing and solving after sale service issues for products marketed by Kuhn North America.?POSITION EXPECTATIONSSolve customer service with urgencyUnderstand complete Kuhn North America product line and all service needs, with a regional focus on specific productsHelpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems?ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.? Other duties may be assigned within or outside of the assigned geographical area.Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications


Field Support Representative (CO/NE/KS/NM/NW TX/West OK

The Field Support Representative supports dealers in an assigned region in preventing and solving after sale service issues for products marketed by Kuhn North America.?POSITION EXPECTATIONSSolve customer service with urgencyUnderstand complete Kuhn North America product line and all service needs, with a regional focus on specific productsHelpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems?ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.? Other duties may be assigned within or outside of the assigned geographical area.Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications


Field Support Representative (VA/NC/East TN/East SC)

The Field Support Representative supports dealers in an assigned region in preventing and solving after sale service issues for products marketed by Kuhn North America. POSITION EXPECTATIONSSolve customer service with urgencyUnderstand complete Kuhn North America product line and all service needs, with a regional focus on specific productsHelpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned within or outside of the assigned geographical area.Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications. Forward more in-depth or complex service issues to the appropriate Technical Service Specialist or Technical Parts Specialist.Conduct training presentations (group or individual) aimed at teaching dealer personnel proper set-up, maintenance and service of KNA products and on the use of the after-sales extranet (parts lookup, parts ordering and warranty claims etc).Support the sales activities and goals of the Territory and Regional Managers of the assigned region.


Field Support Representative (Southeast US)

The Field Support Representative supports dealers in an assigned region in preventing and solving after sale service issues for products marketed by Kuhn North America. POSITION EXPECTATIONSSolve customer service with urgencyUnderstand complete Kuhn North America product line and all service needs, with a regional focus on specific productsHelpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned within or outside of the assigned geographical area.Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications.


Field Support Representative (CO/NE/KS/NM/NW TX/West OK

The Field Support Representative supports dealers in an assigned region in preventing and solving after sale service issues for products marketed by Kuhn North America. POSITION EXPECTATIONSSolve customer service with urgencyUnderstand complete Kuhn North America product line and all service needs, with a regional focus on specific productsHelpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned within or outside of the assigned geographical area.Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications.


Technical Support Specialist

POSITION EXPECTATIONSSolve dealer service with urgencyWorking knowledge of complete Kuhn North America product line and service needsServe as the technical expert on his/her assigned product line(s)Helpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systemsESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.Serve as the technical expert for all after sale service issues for the assigned KNA product line(distributed hay tools, fertilizer spreaders, feedm mixers, etc.). In addition, resolve dealer complaints or problems concerning company products for other product lines in a back-up role.Diagnose, qualify and quantify service and performance issues for the assigned product line(s).Review and process all warranty claims for assigned product line. Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments.Collaborate with Product Management, Engineering, and Operations departments or other assigned factory contacts to develop solutions or action plans to solve service issues.Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs.Develop and conduct training presentations aimed at teaching KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products for the assigned product line.Develop service instructions for the assigned product line(s)Participate in NPI (New Product Implementation) projects by sharing product service issues and concerns for the assigned product line.Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists for each machine in the assigned product line.Regularly review Parts Manuals for machines within assigned product line and recommend updates and improvements.Review Operator Manuals for product service content for each product in the assigned product line and recommend additions or modifications.Provide input into the feasibility of Special Sales Requests (SSRs) to ensure that product support can properly support the product in the field.Maintain good knowledge of the service and maintenance requirements and field issues of competitor s products for your assigned product line.Participate in the Company s team process to develop and improve service processes and procedures.Continually strive to find better ways to complete tasks and be the best in the industry.Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures. QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


Field Support Representative (CA/NV/UT/AZ)

The Field Support Representative supports dealers in an assigned region in preventing and solving after sale service issues for products marketed by Kuhn North America.POSITION EXPECTATIONSSolve customer service with urgencyUnderstand complete Kuhn North America product line and all service needs, with a regional focus on specific productsHelpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned within or outside of the assigned geographical area.Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications.


Field Support Representative (CO/NE/KS/NM/NW TX/West OK

The Field Support Representative supports dealers in an assigned region in preventing and solving after sale service issues for products marketed by Kuhn North America.POSITION EXPECTATIONSSolve customer service with urgencyUnderstand complete Kuhn North America product line and all service needs, with a regional focus on specific productsHelpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned within or outside of the assigned geographical area.Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications. Forward more in-depth or complex service issues to the appropriate Technical Service Specialist or Technical Parts Specialist.Conduct training presentations (group or individual) aimed at teaching dealer personnel proper set-up, maintenance and service of KNA products and on the use of the after-sales extranet (parts lookup, parts ordering and warranty claims etc).Support the sales activities and goals of the Territory and Regional Managers of the assigned region.


Field Support Representative (VA/NC/East TN/East SC)

The Field Support Representative supports dealers in an assigned region in preventing and solving after sale service issues for products marketed by Kuhn North America.POSITION EXPECTATIONSSolve customer service with urgencyUnderstand complete Kuhn North America product line and all service needs, with a regional focus on specific productsHelpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned within or outside of the assigned geographical area.Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications. Forward more in-depth or complex service issues to the appropriate Technical Service Specialist or Technical Parts Specialist.Conduct training presentations (group or individual) aimed at teaching dealer personnel proper set-up, maintenance and service of KNA products and on the use of the after-sales extranet (parts lookup, parts ordering and warranty claims etc).Support the sales activities and goals of the Territory and Regional Managers of the assigned region


Field Support Representative (Southeast US)

The Field Support Representative supports dealers in an assigned region in preventing and solving after sale service issues for products marketed by Kuhn North America. POSITION EXPECTATIONSSolve customer service with urgencyUnderstand complete Kuhn North America product line and all service needs, with a regional focus on specific productsHelpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned within or outside of the assigned geographical area.Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications. Forward more in-depth or complex service issues to the appropriate Technical Service Specialist or Technical Parts Specialist.Conduct training presentations (group or individual) aimed at teaching dealer personnel proper set-up, maintenance and service of KNA products and on the use of the after-sales extranet (parts lookup, parts ordering and warranty claims etc).Support the sales activities and goals of the Territory and Regional Managers of the assigned region.


Field Support Representative (TN/KY/LA/MS)

The Field Support Representative supports dealers in an assigned region in preventing and solving after sale service issues for products marketed by Kuhn North America.POSITION EXPECTATIONSSolve customer service with urgencyUnderstand complete Kuhn North America product line and all service needs, with a regional focus on specific productsHelpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systemsESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned within or outside of the assigned geographical area.Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications. Forward more in-depth or complex service issues to the appropriate Technical Service Specialist or Technical Parts Specialist.Conduct training presentations (group or individual) aimed at teaching dealer personnel proper set-up, maintenance and service of KNA products and on the use of the after-sales extranet (parts lookup, parts ordering and warranty claims etc).Support the sales activities and goals of the Territory and Regional Managers of the assigned region


Technical Support Specialist

POSITION EXPECTATIONSSolve dealer service with urgencyWorking knowledge of complete Kuhn North America product line and service needsServe as the technical expert on his/her assigned product line(s)Helpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systemsESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.Serve as the technical expert for all after sale service issues for the assigned KNA product line(s). In addition, resolve dealer complaints or problems concerning company products for other product lines in a back-up role.Diagnose, qualify and quantify service and performance issues for the assigned product line(s).Review and process all warranty claims for assigned product line. Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments.Collaborate with Product Management, Engineering, and Operations departments or other assigned factory contacts to develop solutions or action plans to solve service issues.Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs.Develop and conduct training presentations aimed at teaching KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products for the assigned product line.Develop service instructions for the assigned product line(s)Participate in NPI (New Product Implementation) projects by sharing product service issues and concerns for the assigned product line.Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists for each machine in the assigned product line.Regularly review Parts Manuals for machines within assigned product line and recommend updates and improvements.Review Operator Manuals for product service content for each product in the assigned product line and recommend additions or modifications.Provide input into the feasibility of Special Sales Requests (SSRs) to ensure that product support can properly support the product in the field.Maintain good knowledge of the service and maintenance requirements and field issues of competitor s products for your assigned product line.Participate in the Company s team process to develop and improve service processes and procedures.Continually strive to find better ways to complete tasks and be the best in the industry.Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures. QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily


Field Support Representative (Southeast US)

The Field Support Representative supports dealers in an assigned region in preventing and solving after sale service issues for products marketed by Kuhn North America. POSITION EXPECTATIONSSolve customer service with urgencyUnderstand complete Kuhn North America product line and all service needs, with a regional focus on specific productsHelpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned within or outside of the assigned geographical area.Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications. Forward more in-depth or complex service issues to the appropriate Technical Service Specialist or Technical Parts Specialist.Conduct training presentations (group or individual) aimed at teaching dealer personnel proper set-up, maintenance and service of KNA products and on the use of the after-sales extranet (parts lookup, parts ordering and warranty claims etc).Support the sales activities and goals of the Territory and Regional Managers of the assigned region.


Technical Support Specialist

? POSITION EXPECTATIONSSolve dealer service with urgencyWorking knowledge of complete Kuhn North America product line and service needsServe as the technical expert on his/her assigned product line(s)Helpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems?ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.? Other duties may be assigned.Serve as the technical expert for all after sale service issues for the assigned KNA product line(s)


Technical Support Specialist

? POSITION EXPECTATIONSSolve dealer service with urgencyWorking knowledge of complete Kuhn North America product line and service needsServe as the technical expert on his/her assigned product line(s)Helpful and favorable image of CompanyTreat people fairlyConfidentiality of Company informationContinuously improve systems?ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.? Other duties may be assigned.Serve as the technical expert for all after sale service issues for the assigned KNA product line(s).


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