January 2017 Job Listing for "global customer service lead monsanto"


global customer service lead monsanto

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Customer Support Representative - Work At Home

Company: Sutherland Global Services
Location: Work at Home
Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues Educate...
Posted 30+ days ago

Call Center Representative

Company: eBay
Location: Austin, TX 78746
Reliably follow-up with customers on issues. Conflict management skills and the ability to deliver difficult messages verbally • Excellent verbal communications...
Posted 11 hours ago

Customer Program Specialist - Denver

Company: DHL Global Forwarding US
Location: Denver, CO
DHL Global Forwarding has an opening for a Customer Program Specialist. V2, Global Forwarding, Freight. DHL Global Forwarding (“DGF”) manages the flow of goods...
Posted 1 hour ago

Global Supply Chain Data Steward Lead – #01FG0

Monsanto???s Global Supply Chain Organization is the industry leader in working together to supply the best customer experience with every product and service we deliver.  We are a diverse team of approximately 9000 members across the world bringing innovations in the key functional areas of Plan, Source, Make and Deliver to ensure our technology innovations are delivered to our customers as products to help them be successful.  We are a fully integrated, end-to-end supply chain team using data to drive and inform our key business decisions.  As such, a disciplined data strategy, built on a foundation of robust, high-quality and accessible data, is key to our success.  We are seeking a highly motivated, influential leader to join our dynamic team based in St. Louis, Missouri as the Global Supply Chain Data Steward Lead. The successful candidate will be responsible for the data stewardship within the Global Supply Chain organization and will manage the oversight of SC data assets to provide Plan, Make, Source, and Deliver users with high quality data that is easily assessable in a consistent manner.  The successful candidate must be able to champion the importance of data governance, quality, and value of availability for analytics within the organization.  The successful candidate will work and influence across all the global sites to identify and map business data needs, to provide oversight on governance policies as well as serve as the point person for future data initiatives.   As part of the strategy development, the candidate will work with the respective functional leads in understanding, developing and executing a roadmap of data integrity as it relates to the ongoing Supply Chain transformation efforts. The successful candidate will:Lead data management processes within the organization and be accountable for quality, accessibility, completeness, timeliness, accuracy, and governance standards for data generated by the supply chain organization.Collaborate with key users and operational groups to identify and document business needs, data usage requirements, and validation metrics. Partner with the analytics team to contribute to the creation of critical tools and processes to maintain a common data standard.Partner with key stakeholders to assess data needs and to define standards and policies to ensure data is compliant with defined information, policies and quality requirements.Understand and communicate the importance of data governance, quality, and value of availability for analytics across all platforms


Global Logistics Operations Excellence Lead – #01FTC

The Global Logistics Operations Excellence Specialist is responsible for closely aligning with the Logistics Leadership in the regions, implementing strategy, defining standardized processes, metrics and governance for Logistics Operations. Closely work with the regions to strengthen Operations, safety & Compliance. Review Logistics infrastructure in line with Business needs and develop basic protocols for operations.


Global Supply Chain Portfolio Manager – #01FS3

Monsanto???s Global Supply Chain Organization is the industry leader in working together to supply the best customer experience with every product and service we deliver.  We are a diverse team of approximately 9000 members across the world bringing innovations in the key functional areas of Plan, Source, Make and Deliver to ensure our technology innovations are delivered to our customers as products to help them be successful.  We are a fully integrated, end-to-end supply chain team using data to drive and inform our key business decisions.  Our global portfolio of programs and projects is complex and as such, a disciplined portfolio management strategy is key to our success.  We are seeking a highly motivated, influential leader to join our dynamic team based in St.


Seed Service Advisor – #01F76

  The Seed Service Advisor is responsible for managing assigned accounts to maximize sales through the development of business plans & customer analysis. As well as make certain the brand experience is effectively delivered, provide basic agronomic support and ensure overall ownership of the operational relationship is achieved. Key Responsibilities:Account Management:  Utilize strategic planning & thinking skills to ensure assigned accounts achieve sales and operational objectives.  This includes developing annual Operational Business Plans as well as delivering on sales targets & achieving operational execution.  Assist dealers in analyzing their business to identify opportunities for training, process improvement and sales growth. Product Knowledge:  Provides product recommendations and agronomic solutions to both dealers and growers.  Strong product knowledge of new and existing products & platforms.  Selling skills will be used for product placement, up selling and brand growth objectives.Relationships:  Develop & maintain strong account relationships and coordinate internal resources cross-functionally to solve problems and deliver solutions to accounts. Business Acumen:   Demonstrates understanding of business operations and the organizational levers (systems, processes, departments, functions) that impact the customer experience and business results; uses knowledge of business operations to contribute to improved customer experience as well as effective business tactics. Building Customer Value: Building mutually beneficial customer relationships that are based on commitment and trust; understanding the customer and goals of the account; providing recommendations that add value to both the customer and Monsanto; seeking feedback and taking responsibility for customer satisfaction and loyalty. Programs:  Support assigned accounts in understanding, reporting & optimizing sales & operational programs.  Ensure alignment with local sales teams. Negotiations & Conflict Management: Coaches customers on how to interact more effectively & efficiently with the brand to improve productivity, optimize value and enrich account selling skills.Leadership:  Utilize leadership, project management & problem solving skills to lead special projects supporting the brand, Region or Supply Chain. Who is Monsanto?Monsanto is an agriculture company with more than 20,000 employees focused on making a balanced meal accessibleto everyone.


Supply Chain Global Demand Planning Lead – #01FDK

Oversee and lead the Global Demand Planning and Forecasting process across all regions, supporting all businesses: Crop Protection, Row Crop and Vegetable. Primary responsibility for developing and maintaining demand planning practices to achieve the best demand signals to supply.


Seed Service Advisor – #01F4C

The Seed Service Advisor is responsible for managing assigned accounts to maximize sales through the development of business plans & customer analysis. As well as make certain the brand experience is effectively delivered, provide basic agronomic support and ensure overall ownership of the operational relationship is achieved.


Seed Service Advisor – #01EQF

The Seed Service Advisor is responsible for managing assigned accounts to maximize sales through the development of business plans & customer analysis. As well as make certain the brand experience is effectively delivered, provide basic agronomic support and ensure overall ownership of the operational relationship is achieved.


Commercial Corn Crop Lead – #01EEI

Key Accountabilities The  Corn Crop Lead roles are responsible for leading Commercial Corn Production organization including developing the team,   LRP & budget ownership, leading all processes and operations from field through shipping finished units internally, driving high quality & safety culture, and ultimate compliance with all seed stewardship and regulations.   Each Crop Lead  role directly supervises ~5 of the site leads, driving the development of KPIs & continuous improvement activites across national, regional and Channel brands.  Lead facilitates successful teamwork across the North America region while driving the best operational synergies and practices from all teams. The role partners with teams across pre-commercial, technology, product management, and commercial to find optimal solutions to provide best customer service with every service and  product delivered.   Crop leads will have responsibility for LRP/Budget submission, assist and drive continuous improvement of processes, and developing long-term production/supply/inventory management strategies.  Job Requirements This position will require focus in the following areas:   Overall accountability for crop supply and inventory availability as committed (planned volume, quality and timeliness) to meet sales demandOversight of safety, sustainability and quality programs to ensure best-in-class program management of ESH, Human Rights, Qualtity, ISO, Regulatory and Business Conduct requirementsOversee asset utilization and long range planning for regional efforts, including headcount, capital and expense procurement and planningCoordination of field  & plant planning, including development and implementation of innovative field/plant strategies and enhanced analytics to drive improvement in efficiency, agronomics, and data collection to improve operations.


Global Vegetable IT Partner Success Manager – #01EJS

At Monsanto we???re focused on finding innovative solutions for the issues we face in agriculture.  Monsanto has always embraced innovation and always focused on helping to make a better world. You can see it in our groundbreaking products and in our dynamic environment where your skills and your career can grow and develop. We know that every day, new ideas can come from anyone, anywhere


Digital Service Center Transformation Lead – #01E0O

Monsanto???s mission is centered on developing agricultural solutions for a sustainable future that will include a global population projected to eclipse 9.6 billion by 2050. We approach agriculture holistically, looking across a broad range of solutions from using biotechnology and plant breeding to produce the best possible seeds, to advanced predictive and prescriptive analytics designed to select the best possible crop system for every acre.The Digital Service Center Transformation Lead will be accountable for transforming the delivery of service, cost and quality, of the Digital Service Center and will be responsible for the development and delivery of the Digital Service Center Transformation roadmap, which encompasses a ???Shift Left???


North America Customer Care Process & Experience Lead – #01DPI

The North American Customer Care Process and Experience Lead will lead the Process Team which is accountable for the strategy and implementation of the North American Customer Care (CC) Customer Experience, the Business Process Improvement model, and the Change Management roadmap. These critical focus areas will require extensive engagement and alignment with the CC Leadership Team, Global Supply Chain, and the Monsanto Centers of Excellence (COEs).   The ideal candidate will be self-motivated, analytical, strong in results orientation, and able to think both tactically and strategically. The role requires a high level of negotiation and communication skills to enable a collaborative leadership style to influence change while maintaining good working relationships. Job RequirementsLead North American Customer Care (NACC) Process Team to successfully develop and establish strategies influencing business process standards and efficiencies and overall internal and external customer experience for current business needs through LRP and business transformation.Define and lead NACC Change Management strategy and roadmap.Align with key leadership teams and stakeholders ensuring consistent strategy and project updates and consensus on deliverables and priorities.Establish and maintain critical matrix network with CC Leadership, Global Supply Chain (including Global Process and Governance), Centers of Excellence key contacts, functional area leadership, and additional key initiative/project/business area owners as needed/beneficial.Work closely with NACC business units to understand critical business needs, LRP, service expectations, and current processes collaboratively defining best in class solutions.Support and drive successful creation and management of BPI, Customer Experience, and communications strategies as led by Process Team direct reports.


Data Operations Service Delivery Manager – #01CH1

At Monsanto, we???re focused on finding innovative solutions for the big challenges we face in agriculture.  Monsanto is a sustainable agriculture company. We deliver agricultural products that support farmers all around the world.  We are focused on empowering farmers???large and small???to produce more from their land while conserving more of our world's natural resources such as water and energy.


Global Vegetable IT Partner Success Manager – #01D6D

At Monsanto we???re focused on finding innovative solutions for the issues we face in agriculture.  Monsanto has always embraced innovation and always focused on helping to make a better world. You can see it in our groundbreaking products and in our dynamic environment where your skills and your career can grow and develop.


IoT Engineering Lead – #01B9V

Monsanto is seeking an IoT Engineering Lead in our Global IT Product and Engineering division. This role leads a team of engineers who define, design and develop our IoT platform technical capabilities.


North America Customer Experience Manager – #01DB8

Monsanto has a business objective to foster a culture of customer centricity throughout the organization to enhance our ability to deliver profitable and sustainable growth in all of our key markets and segments. We have developed comprehensive customer orientation skills and capabilities supported by rigorous data, tools and training, bringing expertise to all activities across the business.The role of NA Customer Experience Manager is a key enabler in achieving this objective.Roles and Responsibilities:??? Leads customer centric thinking and processes across the organization, guiding functional teams to work together for optimum customer experience delivery???


Buyer – Corporate Services – #01CQB

Monsanto Procurement is seeking a seeking a highly motivated Buyer to work in its St. Louis, MO headquarters.  This position will work closely with internal customers, suppliers, global procurement, legal, and other key stakeholders to:Procure the required goods and services needed to support our future discoveries in research and developmentSupport other buyers, North America Operations Lead, and Category Managers with various initiativesSupport Global Procurement initiatives and provide feedbackEnsure the most efficient and accurate processing and documentation of purchased goods and services, within the overall goal of minimizing the total cost of purchased goods and services without impacting service levelsIn addition, this role will work closely with our supplier enablement team to help facilitate the automation of purchases and improve the overall purchasing experience of our stakeholders. Currently the role is responsible for:Testing newly enabled suppliers POs and Invoice transmittalAriba help desk supportUser training and educationOther tasks related to automation and system functionality as the project progressesKey Responsibilities:Manage day-to-day business relationships with key suppliers and internal customers through activities including, but not limited to: purchase order creation, requirements gathering, competitive bidding, negotiations, contract creation, contract compliance, issue resolution, follow up and tracking, supplier relationship management, and reportingInterpret company policy, operating practices and business requirements to formulate various strategies for managing company???s relationship with its suppliers of various goods and servicesUses discretion and own judgment to select suppliers and enter into agreements on behalf of the company consistent with procurement best practice and company policy.Interpret supplier contracts and company policy to formulate and apply terms and conditions that protect and support Monsanto???s business objectives.Reviews supplier proposals and negotiates contract terms and conditions on behalf of the company including, but not limited to:  sustainability, diversity, price, delivery, service levels, and qualityAnalyze and interpret spending activities and operating practices to make recommendations for action to internal stakeholders and management on various purchasing matters including but not limited to:  sustainability & diversity as it relates to supplier selection, supplier consolidation and segmentation, price determination, contract management, payment terms and payment mechanisms, and supplier relationship management.Lead multi-functional sourcing team efforts that will vary in complexity, spend and impact to the business.Investigate and resolve supplier or supply issuesWorking independently but under the direction of the supplier enablement team to reach out to suppliers and test functionality before going live.Troubleshooting supplier and stakeholder problems with the help of our internal and external Ariba support, Accounts Payable, and IT.Enable internal stakeholder???s use of new purchasing tools through the development of training and participation in escalated calls from the help desk.Ensure all enhancements balance best practice, policy, and ease of use for stakeholders, suppliers, and purchasing support.Ariba expert for North America operations team by answering questions for peers and updating overall team on system progress and functionality.Qualifications:Required Skills/Experience:Bachelor???s degree with work experience in a purchasing related role and/or purchasing related experience OR a Bachelor???s degree in Supply Chain Management with an emphasis/coursework in purchasingBasic understanding of Procurement in corporate settingStrong interpersonal skills; Able to forge internal customer and external supplier relationshipsAbility to comply with existing/quickly adapt to new processes within the organizationCustomer service orientedDetail and results orientedDesired Skills/Experience:Previous experience procuring science and technology equipmentExperience in Ariba, SAP or similar purchasing softwarePrevious experience in system implementation and change management


Data Governance Practice Lead – #01APE

Monsanto is currently recruiting for a Data Governance Practice Lead. You will collaborate across all business organizations within Monsanto to drive a holistic approach to strategic data governance. You will be responsible for chairing the strategic data governance council and drive supporting projects/efforts which improve the value of our data assets


Global Statistics Breeding Lead – #01BV0

Sustainable agriculture is at the core of Monsanto. We are committed to developing the technologies that enable farmers to produce more crops while conserving more of the natural resources that are essential to their success. Monsanto scientists are conducting the research and development (R&D) to revolutionize plant breeding and biotechnology