Senior Service Account Manager – Edison, NJ

Job Listing No: 9740000

Senior Service Account Manager – Edison, NJ

Details: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work. Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Primary Responsibilities: Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.Provide expertise and customer service support to members, customers, and/or providersIdentify and resolves operational problems using defined processes, expertise and judgmentInvestigate claim and/or customer service issues as identified and communicate resolution to customersThis is a key role that interacts with all segments of our organization. It is fast paced and requires attention to detail, strong relationship building skills with internal and external customers and the ability to multitask.Analyzes and investigates.Provides explanations and interpretations within area of expertise.

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