Senior Technical Writer

Job Listing No: 9740000

Senior Technical Writer

Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience, we deliver quality medicines and vaccines, complemented by diagnostic products and genetic tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.Our name, Zoetis (z-EH-tis), has its root in zo, familiar in words such as zoo and zoology and derived from zoetic, meaning “pertaining to life.” It signals our company”s dedication to supporting the veterinarians and livestock producers everywhere who raise and care for the farm and companion animals on which we all depend on.Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact.Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.POSITION SUMMARY Zoetis is the largest standalone animal health company in the world and is ranked #1 in market share for biologicals and pharmaceuticals. Zoetis is expanding on its portfolio in the Precision Livestock Farming market. We work closely with companies like Microsoft, Amazon Web Services, IoT engineering firms and software applications. We are looking to add an experienced technical writer skilled in the field of IoT, Radio Frequency and information technology. The successful applicant will be responsible for creating technical documents, regulatory documents and user manuals. The position requires the ability to explain complex information in a clear and concise manner and working with engineering, electrical, information technology staff to ensure accuracy of product descriptions. If you have previous experience as a Technical Writer in the life sciences or information technology industry, we encourage you to apply. POSITION RESPONSIBILITIES
* Work across the following functions in support of content creation – ITS, HW, SW, Call Center, Commercial and GMS * Update all impacted user training documents as needed to support all Software and hardware product releases in a timely manor * Create and maintain all detailed documentation associated with the Production Version of Software Training Manual * Plan, develop, organize, write and edit operational procedures and manuals * Research, develop and document technical design specifications and test scripts * Produce electronic documentation in addition to hard copy manuals * Maintain a comprehensive library of technical terminology and documentation * Analyze documents to maintain continuity of style of content * Manage updates and revisions to technical literature * Create and maintain all detailed documentation associated with the Production Version of the SBAS and Third-Party Installation Partner Training Program and local regulatory standards and guidelines for each market as appropriate * Create and maintain Call Center Level 1 and Level 2 Training Manual
* Travel activity 5% EDUCATION AND EXPERIENCE
* Minimum Technical School in Information Technology, Electrical Engineering or related field * Preferred Bachelor”s Degree in Biotechnology, Information Technology, electrical engineering or related field * Preferred 1-3 years of equivalent work experience
KNOWLEDGE, SKILLS, ABILITIES REQUIREMENTS
* Strong working knowledge of SmartBow system – hardware, software and network functionality a plus
* Training experience in curriculum development a plus * General understanding of various technologies – software, server, PC, handheld and network * Proven experience working in a technical writing position – IT and Networking
* Excellent written and verbal communication skills * Proficiency in MS Office * Strong attention to detail * Able to write in explanatory and procedural styles for multiple audiences * Skilled at prioritization and multi-tasking

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