Service and Product Support Specialist

Job Listing No: 9740000

Service and Product Support Specialist

POETTINGER U.S. Inc. is a wholly owned subsidiary of POETTINGER Landtechnik GmbH, located in Austria.  POETTINGER is a family owned company and a worldwide leader in designing and manufacturing innovative agricultural machinery since 1871.  POETTINGER U.S. Inc., based in Valparaiso, IN, handles the sales, distribution and after-sales support for the full product range of Hay & Forage, Tillage and Seeding equipment to the network of official POETTINGER dealers in the U.S.  Position Summary The Service and Product Support Specialist oversees a specific area (or territory) and supports sales growth and dealer development as a service and product liaison.  Working closely with the Territory Sales Manager and providing service support to dealership personnel is the key to this position.  Duties and Responsibilities Under the supervision of the General Manager, the duties and responsibilities of the Service and Product Support Specialist include, but are not limited to, the following: Respond to dealer inquiries regarding after sales service issues (via telephone or personally);Visit dealers to provide training and instructions on service, maintenance and machine assembly issues;Set up and participate in exhibitions and shows;Provide support in resolving warranty issues;Report product quality issues to headquarters;Submit reports as needed for customer visits, trade shows and product issues;Train dealerships personnel on the POETTINGER product line;Help dealership personnel with on-line ordering of machines, parts etc. and warranty claim submittal;Assist dealerships in machine set-up and start up at the customer when appropriate;Assist dealerships regarding after sales service issues, performing diagnostics and repairs;Organize and assist dealerships with field demonstrations and sales promotion activities; andOther duties as assigned. Minimum Requirements       Sound knowledge of agricultural mechanics and hydraulics;Must live in the Northeast United States;Must provide some personal tools to help in the field if necessary;Should have 3 to 5 years of  experience in customer service in the Ag Equipment industry;Must be self-motivated and able to work independently;Willingness to travel occasionally to Europe and/or in the United States/Canada for training and/or meetings;Valid Driver s license;Microsoft Office experience;Excellent presentation skills and the ability to communicate technical information to a variety of audiences; Key Relationships This position interfaces with internal and external contacts:Internal: Management, Sales, Marketing, Spare PartsExternal: Equipment Dealers, Event Organizers, Customers Working Conditions Work normal business hours but may be required to do some work in the evenings or outside normal working hours;Able to work on a computer for long periods of time;Required to work on the road while traveling throughout assigned region;Required to spend long hours concentrating which will require attention to detail and high levels of accuracy;Required to meet a number of deadlines which may cause stress;The position requires at least 50% travel; andMust be able to lift at least 50 lbs.

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