Service Delivery Manager ? Third Party Applications

Job Listing No: 9740000

Service Delivery Manager ? Third Party Applications

Service Delivery Manager
Third Party ApplicationsIf you live safety always and everywhere and have a strong desire to build a better tomorrow then look to the company who helps feed the world.Cultivating Excellence is Agriums culture of ownership and joint accountability. At its heart, Cultivating Excellence is about achieving superior results with integrity together, connecting and collaborating across the entire organization.While we have great people, it is not just about that; its the ability to own your own engagement, the opportunity to be innovative. Its the opportunity to grow and develop your career in ways you never imagined while teaming up with people with a passion to make a difference in the world. Who You Will Work WithYou will work daily beside teams of people who will care about your safety on the job and at home. Together, you will have a Commitment to Zero and follow our 3 Safety Principles: Do It safely or not at all, There is always time to do it safely, and Care for each others health, safety and security. Growth is a top priority for Agrium and it doesnt just apply to the nutrients we make or the size of our business. Agriums Information Technology (IT) team is transforming how we deliver technology to the company; a leading global manufacturer of crop nutrients and retailer of agricultural inputs. These are exciting times for IT at Agrium. We are on a journey to achieve IT excellence and are looking for the right person to be part of our new IT organization.Australia IT is part of the global Agrium IT organization which implements a global/regional/local model.Australia IT services have been outsourced to a Managed Service Provider. Transition to a new service provider is scheduled between January 2017 and end of March 2017. Services include infrastructure, end user services, and application services.By business function, technology, or service area, the Third Party Applications Service Delivery Manager Role is responsible for oversight of supplier delivery, support for the implementation of change, financial management, and lifecycle management of platforms and applications. This role is key in assuring Agriums suppliers support the organization effectively by delivering according to expectations, monitoring organizational satisfaction with delivery, driving service improvement, and understand where gaps may exist in supplier capabilities.Key Responsibilities:Functional ResponsibilitiesService Delivery Oversight- Understand the scope of partner services as defined in partner agreements- Assess business priorities to manage enhancement queues for partner delivery- Understanding and validation of SLAs, KPIs, and CSLs to ensure contractual support adherence and business satisfaction- Maintain beneficial relationships with service delivery partners to provide effective support- Manage supplier service delivery and performance on a day-to-day basis, driving resolution to issues escalated from suppliers- Flexible in assisting both the business and support partners with unknowns and ownership or redirection- Continual awareness and validation of service scope with relative resource units to ensure accurate billing and optimize costs- Ability to drive partner for service improvement, uncovering trends in reporting, incidents, or problem management- Negotiation with peer partner leads for determination of operational tasks, minor enhancements, or project formalization with requests- Communicate with Service management and Product Line Owner groups to highlight out of compliance situations and possible impacts to products and services- Ability to assess risks and issues, either addressing at SDM level or knowing when to escalate for committee visibility and resolution- Coordinate and mediate cross-vendor/supplier delivery issues- Plan for a mechanism to measure the impact of corrective actions
and potential implications to supplier costs/charges- Review and approve root cause analysis for systemic issues within production- Understand Third Party Software Suppliers agreements and how Agrium interfaces with those solutions. Resolve conflicts between production support supplier and third party software suppliers, should they arise- Understand the mechanism for requesting releases/changes, and understand associated implications (e.g., charges/fees/timing conflicts) that could be associated with those service changes, both with the Support supplier and the third party software organizations.Leadership / Interpersonal- Effective with creative solutioning and communication to influence others or facilitate resolution of a problem / business issue. Uses negotiation skills when appropriate.- Provides technical/process expertise and guidance and working towards common goal. Brings appropriate individuals together to accomplish business objectives; facilitates access to critical competencies; knows whom to call, whom to involve.- Identifies and cultivates relationships with key stake holders representing a broad range of functions and levels; uses informal networks to get things done; builds strong external networks with people in the industry or profession.- Actively attends to and conveys understanding of the comments and questions of others; listens well in a group. Creates an environment encouraging the open exchange of information and viewpoints.- Proactively shares timely updates and information with relevant parties.- Applies self-management techniques to include: acting with integrity, demonstrating adaptability, setting personal development goals, and working efficiently.- Able to communicate at various levels from senior business stakeholders to technical subject matter experts in designing and developing technical solutions to business needs.Qualifications:- Bachelors in Computer Science, Business Management, or related field- Five years in a role of support with third party applications environments- Three to five years experience in leading support groups responsible for third party applications- Three to fin years experience in the role of a Service Delivery Manager, overseeing production support by other parties, managed on an outcome or SLA basis- Demonstrated ability to troubleshoot and isolate impactful third party application issues with the capability to quickly focus on a plan for response and resolution. Expertise in problem resolution and identification of RCA for service improvement.- Experience with the Agriculture industry a plus, especially Crop Inputs, Livestock,

Apply for this job.

Similar Jobs For "Service Delivery Manager ? Third Party Applications"

 Jobs by Indeed job search

AV Delivery Team Manager

Company: Amazon Web Services, Inc.
Location: Seattle, WA
3+ years of project delivery experience. Amazon Web Services (AWS) is looking for an Audiovisual (AV) Delivery Team Manager to help us deliver next generation… To apply for this job vacancy in Amazon Web Services, Inc. you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 5 hours ago

Service Delivery Center - Audit Specialist - Tampa

Company: PwC
Location: Tampa, FL 33607
A career in our Assurance Service Delivery Centre is the natural extension of PwC’s leading class global delivery capabilities. To apply for this job vacancy in PwC you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 2 hours ago

IT Specialist (Network Services )

Company: Federal Aviation Administration
Location: Indiana
Oversee performance of Cloud Service Providers, Managed Service Contractors, and Program Support Contractors (i.e., Architecture, Cybersecurity); To apply for this job vacancy in Federal Aviation Administration you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 4 hours ago

Receptionist Full and Part Time

Company: Porter Ford
Location: Newark, DE
Discounts on products and services. Receive and sort daily mail, deliveries, faxes, and couriers. Our promise is to keep delivering the same award winning… To apply for this job vacancy in Porter Ford you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 4 hours ago

Route Driver

Company: CRH Catering
Location: Staunton, VA
Additional responsibilities include customer service, completing/submitting delivery paperwork, ordering, and ensuring the delivery truck is maintained. To apply for this job vacancy in CRH Catering you must be qualified and you should prepare the required documents, click on the job link for more details.
Posted 1 hour ago

Note: This job listing with titled "Service Delivery Manager ? Third Party Applications" was indexed from different job portals. This job might be expired or closed for accepting CV's so we suggest to browse it from the new jobs menu of this site. Our website is an open community website for assisting job seeker so if you found some broken links or error in our site don't hesitate to contact us to fix the issue. Thank you for using our free services.