Service Desk Specialist ? East Lansing, MI
About Us…GreenStone Farm Credit Services is an $8.5 billion financial services institution with 500 employees in 36 locations throughout Michigan and northeast Wisconsin.? GreenStone provides short term and long-term credit to our customers, as well as a variety of other products and services, such as crop insurance, life and disability insurance, accounting services, tax planning and preparation, and appraisals.?Primary Responsibilities…Provide the daily operation of the Service Desk support for over 450 employeesProvide technical user support in the areas of hardware, software, networking, security and maintenance.Ensure all user support calls are fulfilled with the highest level of technology support services.?Position Requirements…Bachelor?s Degree in Information Systems, Computer Science or related fieldEntry level, 1+ years of technical or business support experience preferred.Must have the ability to translate technical information into non-technical terms.Support experience in the following areas: Microsoft Environment, basic web application troubleshooting, VPN and advanced networking troubleshooting.Ability to troubleshoot a variety of hardware and software.Strong organizational, interpersonal and communication skills.Knowledge of credit policy, lending practices, and the loan origination process preferred.?Here's What We Can Offer You…GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:Salary commensurate with experience15 vacation days, 12 sick days, and 10 paid holidays per year401(k) plan ? up to a 9% employer contribution/matchMedical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.$100/year Logo Wear allowance$400/year Computer Subsidy/Reimbursement$400/year Wellness Subsidy/Reimbursement & wellness programsTuition Reimbursement*** Please include your salary requirements in your cover letterApply for this job.