Service Desk Technician – (Tukwila, WA)
?Description?Are you familiar with ERP systems?such as JD Edwards? Do you have strong customer focus with a proven ability to listen to customer problems and requests? Are you highly proficient with Help Desk and office communication tools? If you said yes to these questions, AND, you possess exceptional problem-solving abilities, we want to hear from you!?For nearly a century, Wilbur-Ellis has experienced success and growth in marketing and distributing agricultural products and services.? Join us and grow your career with a strong and profitable industry leader offering competitive compensation, tremendous growth and development opportunities, and a people-first work environment. Come grow with us!?General Purpose and Scope of Position:The Service Desk Technician will serve as the IT Department?s central point of contact for all IT related inquiries. Provide support to include answering calls, utilizing the Service Now ticketing system, computer imaging & configurations while delivering an excellent customer service experience. This role will interact regularly with customers and may be expected to answer general functionality questions and solves basic technical hardware/software related issues. The Service Desk Technician will escalate more complex problems to the ESC Technicians. This role will work under the close supervision of Help Desk Technicians and the Help Desk Supervisor.?Key Skills and Abilities Include:0-2 years of Help Desk/Call Center/Customer Service or equivalent experienceA high level of customer focus; demonstrated ability to listen to customer problems and requests and provide appropriate responsesProficient using Windows or Mac computersBasic understanding of software application support. Preferably JD Edwards, Okta, and Office 365Typing >40WPMUnderstanding of ITIL based practices, preferably experienced in ServiceNow or similar ITSM SoftwareBasic knowledge of Computer Networking, Active Directory, A/V, Telephony, and other electronics?Key Personal Attributes Include:Able to work in a team that operates in a fast-paced environment maintaining great communication with team members and people outside of the teamProvide Exceptional Customer Service in all situationsAbility to listen and empathize with customersExcellent written and verbal communication skillsInitiative to ask questions then quickly learn and adapt to the environmentAttention to detail while handling multiple tasks and competing deadlines with the ability to organize work based on goals and priorities with minimal supervision?Specific Responsibilities and Key Deliverables Include:Utilize the ServiceNow Ticketing System to log, distribute, and escalate all incoming requests following SOP?sProvide the first level of assistance for incoming requests related to all IT systemsInstall and configure PC hardware, software, and peripheralsTrack Major Incidents to resolution while delivering timely and accurate mass communicationsUtilize asset inventory management tool and complete related shipping & receiving dutiesDevelop and maintain technical instruction sets and knowledge base articlesBuild and maintain quality relationships with internal and external customers.Install and remove computer equipment with occasional lifting, bending and reachingAvailable to work early morning, evenings, nights, weekends, and travel or be on call when necessaryAbility to drive a vehicle, valid driver?s license requiredSpecial projects and other duties as assigned by the Enterprise Support Center Manager?Compensation and Benefits:Salary commensurate with experience and other factorsFull health and retirement benefit offerings (including pension and 401(k) retirement savings plan)?Job Code:??SERVI03322Apply for this job.