Service Manager

Job Listing No: 9740000

Service Manager

Brim operates six New Holland agricultural equipment dealerships in Oregon and Washington.  For 50 years, Brim has provided sales, as well as parts and service support to the Pacific Northwest.  The Brim equipment offering includes top quality brands like New Holland, JCB, Yanmar, Bad Boy, Diamond Mowers, Woods Equipment, Snorkel, and Xtreme.  Brim is a family owned business that fosters individual growth and rewards performance.Job DescriptionSeeking an experienced Service Manager to provide excellent customer service and technical support.  The goal is to keep the Service Department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention.  ResponsibilitiesWork with customers on equipment repairs and repair estimatesProvide customer satisfaction by serving in a professional, speedy, and efficient mannerManage technicians and work flow in a professional mannerProcess work ordersProcess warranty claimsKeep accurate records and document customer service actionsRecruit, mentor and develop technicians and nurture an environment where they can excel through encouragement and empowermentMarket service sales to grow service departmentMaintain and update computer diagnostic equipmentWork well with other departments to grow the dealershipMaintain and provide a safe work environmentAssist in budgeting and expense control QualificationsProven work experience as customer service managerProven work experience managing techniciansComputer skills with working knowledge of service software and toolsKnowledge of latest technology including computer diagnostic equipment and Precision GPSAbility to think strategically and leadStrong communication skillsCustomer service orientedTwo years hands on experience with agricultural equipment.Additional knowledge of compact construction equipment and telehandlers is a plusWrite clear parts requisitions, service write ups, and customer estimates Benefits A generous benefit package including medical insurance, paid personal time off, holiday pay and matching retirement account. 

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