Service Specialist

Job Listing No: 9740000

Service Specialist

 Service Specialist Great Plains Manufacturing, Inc., wholly owned by Kubota Tractor Company is looking for a Service Specialist located in the Corporate Office in Salina, KS.This position is a highly focused position providing a direct link between engineering, sales/marketing, and the Great Plains dealer organization with respect to the overall satisfaction of the end user. Responsibilities:Daily telephone interactions with territory managers, product specialists, dealers, distributors, and retail customers both domestic and internationalCoordinate and assist Technical Service Writer with completing service bulletinsAssist with and coordinate field warranty updates with engineering and manufacturingLogging of service calls to aid in training and failure analysisConduct product training of company and dealer technicians in house and on siteDocumenting warranty failure rates to indicate design or vendor changesAssist in processing/approving warranty claim requestsAssist with gathering and evaluating equipment warranty dataPublish warranty reportsAssist with compiling field problem reports and communicating with engineering, service, and production to most effectively solve the problem Qualifications:Proficient with Microsoft (Word, Excel, Power Point, Outlook) and Adobe (Acrobat Pro) softwareBasic understanding of hydraulic systems, electrical systems, electronic control systems, and mechanical devicesAble to perform mechanical assembly and disassembly of machines and componentsAbility to read and understand hydraulic/electrical schematics and engineering drawingsGood verbal and written communication skillsAbility to travel in USA and abroadAgricultural background or general farm/farm equipment understanding is beneficial

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