Site IT Service Intern (Afton, Wyoming)
Support and maintainsite IT infrastructure. Duties may include resolving incidents and problemswith end-users, investigation of customer questions, research and documentationof problem causes and their solutions. Duties may also includethe support of VM infrastructure, web servers, database servers, thin clients,Citrix farms, terminal servers, and manufacturing/Mining support applications.
Supported technologiesinclude desktops, laptops, mobile devices, thin clients, servers (both physicaland virtual), networking (both physical and virtual), and Storage AreaNetworks. Responsibilitiesinclude, but are not limited to, installation of new equipment, setup,configuration, documentation of systems and/or software, network monitoring andperformance, server monitoring and maintenance, as well as, end-user device andsoftware support.
Completed a minimum of12 college or university credits in a technology related field. One to threeyears related experience and/or training in Information Technology and itsassociated functions is preferred.
Must have excellentcritical thinking and troubleshooting skills.
Must be proficientusing a Microsoft operating system and performing administrative functionsassociated with this environment. This will include, but is not limited to,remote assistance, remote desktop, event log review, knowledge base search,end-user troubleshooting, server management and maintenance, hardwaremaintenance, change management, and firmware updates.
Must be able tocoordinate, prioritize and follow up on multiple problems to completion.
Exposure and understandingof several of the following technologies: Microsoft Client/Server Operating Systems, Microsoft Office products,Active Directory, Group Policy, Printers, Peripherals, familiarity with acommand line interface, scripting, Linux, monitoring software, virtualizationsoftware.
Should have workingknowledge of network concepts and standard networking protocols (industrialprotocols a plus). Excellent interpersonal and customer service skills.
Excellentcommunication skills (written and oral). Able to think and react quickly,utilizing creativity with sound troubleshooting skills. Disclaimer – The above statements are intended todescribe the general nature and level of work being performed by peopleassigned to this classification. They are not intended to be construed as an inclusiveor exhaustive list of all responsibilities, duties and skills required ofpersonnel so classified. Detailed Responsibilities
Works on problems ortasks as designated by Simplot IT professionals.
Perform installations,repair, upgrades, and troubleshooting for software and hardware.
Provides applicationsupport, where applicable. Assesses problems/resolutions to determine whereimprovements can be made or trends identified.
Provide basic technicalknowledge for end users to resolve network, voice, video, voice mail, orcellular problems. Competencies
Accountable: Holdingself and others accountable to meet commitments.
Agile (ManagesAmbiguity): Operating effectively, even when things are not certain or the wayforward is not clear.
Collaborative(Collaborates): Building partnerships and working collaboratively with othersto meet shared objectives.
Customer Focused(Customer Focus): Building strong customer relationships and deliveringcustomer-centric solutions.
Drives Results:Consistently achieving results, even under tough circumstances
Focus on continuousimprovement
SituationalAdaptability: Adapting approach and demeanor in real time to match the shiftingdemands of different situations SkillsEssential:
Attention to Detail:Understanding of the necessity and value of accuracy and attention to detail;ability to process information with high levels of accuracy.
Confidentiality:Knowledge of practices and policies governing disclosure of information aboutthe organization, its business activities, and employees; ability to apply thisknowledge appropriately to diverse situations.
IT StndsPoliciesProc:Knowledge and ability to use and administer the organization's technologypractices, standards and procedures.
Knowledge-ITEnvironment: Knowledge of organization's total Information Technology (IT)environment.
Knowledge-MFGOperations: Knowledge of the day-to-day operations of a manufacturing plant orfacility.
MFG Technologies-Sys:Knowledge of technologies and applications used in manufacturing products andin the optimization of manufacturing processes.
Office Support Tools:Knowledge of and ability to use office support tools available at the desktop(for example: word processing, e-mail, presentation software, andspreadsheets.)
PC-WorkstationHardware:Knowledge of and experience with configuring, installing, and supporting thehardware and connectivity components of a single user workstation.
Problem Mgmt Process:Knowledge of and ability to identify a problem and use a disciplined approachto bringing that problem to a successful resolution.
SW Install-Support:Knowledge of and experience with planning and executing a software platformchange with minimal disruption of service to the client.
TechTroubleshooting:Knowledge of approaches, tools and techniques for anticipating, recognizing,and resolving technical (hardware, software, application or operational)problems.
EducationEssential:Completed a minimum of12 college or university credits in a technology related field. Working ConditionsTravel may be requiredto other regional locations in order to resolve issues or provide on-sitesupport. Work will be performed in onsite locations that will includenon-traditional IT environments.
Please prepare a cover letter outlining your interest and qualifications and submit with your resume via our online application process described above.
For best results, please upload your resume as a Microsoft Word or Adobe PDF document.
When a position is in the interview stage or has been filled, it will no longer appear on our Simplot Careers website.
If you experience any technical difficulties when applying through our online system, please contact our JRS Talent and Culture department for assistance at firstname.lastname@example.org. **The J.R. Simplot Company is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**