Site IT Service Intern (Moses Lake, Washington)
Support and maintain site IT infrastructure. Duties may include resolving incidents and problems with end-users, investigation of customer questions, research and documentation of problem causes and their solutions. Duties may also include the support of VM infrastructure, web servers, database servers, thin clients, Citrix farms, terminal servers, and manufacturing/Mining support applications.
Supported technologies include desktops, laptops, mobile devices, thin clients, servers (both physical and virtual), networking (both physical and virtual), and Storage Area Networks. Responsibilities include, but are not limited to, installation of new equipment, setup, configuration, documentation of systems and/or software, network monitoring and performance, server monitoring and maintenance, as well as, end-user device and software support.
Completed a minimum of 12 college or university credits in a technology related field. One to three years related experience and/or training in Information Technology and its associated functions is preferred.
Must have excellent critical thinking and troubleshooting skills.
Must be proficient using a Microsoft operating system and performing administrative functions associated with this environment. This will include, but is not limited to, remote assistance, remote desktop, event log review, knowledge base search, end-user troubleshooting, server management and maintenance, hardware maintenance, change management, and firmware updates.
Must be able to coordinate, prioritize and follow up on multiple problems to completion.
Technical Skills/ Proficiencies.
Exposure and understanding of several of the following technologies:
Microsoft Client/Server Operating Systems, Microsoft Office products, Active Directory, Group Policy, Printers, Peripherals, familiarity with a command line interface, scripting, Linux, monitoring software, virtualization software.
Should have working knowledge of network concepts and standard networking protocols (industrial protocols a plus). Excellent interpersonal and customer service skills.
Excellent communication skills (written and oral). Able to think and react quickly, utilizing creativity with sound troubleshooting skills. Disclaimer – The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an inclusive or exhaustive list of all responsibilities, duties and skills required of personnel so classified. Detailed Responsibilities
Works on problems or tasks as designated by Simplot IT professionals.
Perform installations, repair, upgrades, and troubleshooting for software and hardware.
Provides application support, where applicable. Assesses problems/resolutions to determine where improvements can be made or trends identified.
Provide basic technical knowledge for end users to resolve network, voice, video, voice mail, or cellular problems. Competencies
Accountable: Holding self and others accountable to meet commitments.
Agile (Manages Ambiguity): Operating effectively, even when things are not certain or the way forward is not clear.
Collaborative (Collaborates): Building partnerships and working collaboratively with others to meet shared objectives.
Customer Focused (Customer Focus): Building strong customer relationships and delivering customer-centric solutions.
Drives Results: Consistently achieving results, even under tough circumstances
Focus on continuous improvement
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations SkillsEssential:
Attention to Detail: Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Confidentiality: Knowledge of practices and policies governing disclosure of information about the organization, its business activities, and employees; ability to apply this knowledge appropriately to diverse situations.
IT StndsPoliciesProc: Knowledge and ability to use and administer the organization's technology practices, standards and procedures.
Knowledge-IT Environment: Knowledge of organization's total Information Technology (IT) environment.
Knowledge-MFG Operations: Knowledge of the day-to-day operations of a manufacturing plant or facility.
MFG Technologies-Sys: Knowledge of technologies and applications used in manufacturing products and in the optimization of manufacturing processes.
Office Support Tools: Knowledge of and ability to use office support tools available at the desktop (for example: word processing, e-mail, presentation software, and spreadsheets.)
PC-WorkstationHardware: Knowledge of and experience with configuring, installing, and supporting the hardware and connectivity components of a single user workstation.
Problem Mgmt Process: Knowledge of and ability to identify a problem and use a disciplined approach to bringing that problem to a successful resolution.
SW Install-Support: Knowledge of and experience with planning and executing a software platform change with minimal disruption of service to the client.
TechTroubleshooting: Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.
EducationEssential:Completed a minimum of 12 college or university credits in a technology related field. Working ConditionsTravel may be required to other regional locations in order to resolve issues or provide on-site support. Work will be performed in onsite locations that will include non-traditional IT environments. Please prepare a cover letter outlining your interest and qualifications and submit with your resume via our online application process described above.
For best results, please upload your resume as a Microsoft Word or Adobe PDF document.
When a position is in the interview stage or has been filled, it will no longer appear on our Simplot Careers website.
If you experience any technical difficulties when applying through our online system, please contact our JRS Talent and Culture department for assistance at email@example.com. **The J.R. Simplot Company is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**