Site Support Technician III (Helm, CA)
The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses.
These endeavors have been around for centuries and will continue to be a vital part of the global economy.
We currently have a Site Support Technician III position available at our Helm Plant in Helm, CA.
SUMMARYSupport and maintain the site IT infrastructure. Work collaboratively with other parts of INO for on-site support. Duties may include the support of VM infrastructure, web servers, database servers, thin clients, Citrix farms, terminal servers, and manufacturing/Mining support applications. Duties may also include resolving incidents and problems with end-users, investigation of customer questions, research and documentation of problem causes and their solutions. Supported technologies include desktops, laptops, mobile devices, thin clients, servers (both physical and virtual), networking (both physical and virtual), and Storage Area Networks. A person in this position, will be required to partner with the business unit and other departments within IT to implement new projects and technologies as needed. The person will be directly responsible for providing support to enterprise analysts in multiple technical areas within the organization, as well as, work with outside vendors that may be needed to support the facility and its functions. Responsibilities include, but are not limited to, installation of new equipment, setup, configuration, documentation of systems and/or software, network monitoring and performance, server monitoring and maintenance, as well as, end-user device and software support. Travel may be required to other regional locations in order to resolve issues or provide on-site support. Work will be performed in onsite locations that will include non-traditional IT environments. RESPONSIBILITIESAssure data backup, computer/network security and power protection are within IT guidelines. Participate on technical project teams to enhance the quality, effectiveness and efficiency of technical support.Build and maintain hardware inventory. Maintain current knowledge of information systems technology. Make recommendations where applicable.Perform installations, repair, upgrades, and troubleshooting for software and hardware. Provide installation, troubleshooting and maintenance for all LAN infrastructures at support locations.Provides server administration for local servers. Provides application administration and support, where applicable. Assesses problems/ resolutions to determine where improvements can be made or trends identified.Provide application administration and support. Assess problems / resolutions to determine where improvements can be made or trends identified.Works on complex problems, projects, or tasks. Analyzes and evaluates existing or proposed systems and devices or modifies procedures to process data and solve problems. Seen as a highly technical resource for the team and client support problems.Provide complex technical knowledge for end users, other IS groups, and vendors to resolve network, voice, video, voice mail, or cellular problems. Knowledgeable of the database tables in network devices that interface between local communications server environment and the centralized data center.Shared responsibility for monitoring circuit and network performance, identification of circuit or component failures, including accurate and timely reporting of issues into a centralized ticketing database.Within standards and guidelines, determine and acquire appropriate hardware and software by consulting with users, vendors and other support/business analysts. REQUIREMENTSBachelor's Degree from 4 year college or university in a technology related field. Three plus years related experience and/or training. Thorough knowledge of technology, personal computers, software, networking and peripheral equipment. Excellent troubleshooting skills. Must be proficient in Microsoft platforms and understand networking concepts applied to troubleshooting. Able to coordinate, prioritize and follow-up through completion multiple problems/projects. Technical Skills/ Proficiencies: All Microsoft Client OS, Office 200x, Windows Server, Active directory, GPO's, Microsoft back office products, networking, Network hardware, printers, peripherals, client anti-virus, Networking: Video Conferencing. Excellent interpersonal skills. Customer oriented, excellent customer service skills. Excellent communication skills (written and oral). Able to think and react quickly, utilizing creativity with sound troubleshooting skills.HOW TO APPLYVisit www.simplot.com/careersSelect Job SearchSelect Current OpportunitiesSelect All Open PositionsApply to Job ID#6814When a position is in the interview stage or has been filled, it will no longer appear on our Simplot Careers website.
If you experience any technical difficulties when applying through our online system, please contact the JRS Talent and Culture department for assistance at firstname.lastname@example.org. **The J.R. Simplot Company is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.**