Specialist, Operations Services

Job Listing No: 9740000

Specialist, Operations Services

POSITION PURPOSE:The purpose of this job is to assist with account and contract management, customer service relationships and invoicing process. This position is also responsible for learning all aspects of the Operations Services functions. ESSENTIAL FUNCTIONS: Key Accountabilities include training in the following: Account/Contract ManagementScheduling and entering orders in EKA/JD EdwardsValidating pricingCustomer ServicePrompt response to any customer inquiriesEffective communication with customers (phone/email)Sales OperationsProcessing Bill of Lading (BOL) PaperworkUnderstand interdepartmental policies and proceduresInvoicing FunctionsGenerate process and ensure accuracy of InvoicesCommunicate with customers regarding billing adjustmentsOther frequent duties:Handle unforeseen issues that may arisePerform other duties as assigned  JOB QUALIFICATIONS:Education Required: 2 year associates degree – Accounting or related business degree**1-2 years – customer service, accounting, or related office management role may substituteExperience Required:  0-2 yearsSkills Required: Advanced Excel skillsStrong verbal and written communication skillsExtensive math and accounting skillsMicrosoft Office Suite (Excel, PowerPoint, Outlook)10-key adding machine skills Special skills or knowledge preferred:JD EdwardsEKASales ForceCommodity management software experience   

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